IT Operations Analyst and Data Specialist
Role Overview
The IT Operations Analyst and Data Specialist serves as an operational bridge between business departments and IT.
The role improves business systems, workflows, documentation, reporting, and technology-enabled processes.
The role supports software implementations and general IT operations as priorities require.
Key Skills for This Role
Full Job Posting
Role overview
The IT Operations Analyst and Data Specialist serves as an operational bridge between business departments and IT.
The role improves business systems, workflows, documentation, reporting, and technology-enabled processes.
The role supports software implementations and general IT operations as priorities require.
Location and employment
- The position is on site in Great Barrington, Massachusetts.
- The position is full-time.
Key responsibilities
- Build and improve workflow automations across business applications.
- Identify process improvement and automation opportunities with departments.
- Support application requests, system integrations, software implementations, and user acceptance testing.
- Create documentation, process maps, knowledge base articles, guides, dashboards, and reports.
- Train employees and provide operational IT support with helpdesk, onboarding, inventory, and equipment deployment.
Qualifications
- At least 3 years of experience in IT operations, business systems administration, systems analysis, or similar technical operations work.
- Hands-on SaaS business application support and experience with workflow automation tools.
- Experience translating stakeholder needs into maintainable technology solutions and troubleshooting applications, integrations, permissions, and data.
- Working knowledge of data management, reporting, documentation, and software implementation practices.
- Strong communication, analytical, organizational, and problem-solving skills; ability to manage multiple priorities with limited supervision.
Platforms and additional qualifications
- Platforms include Microsoft 365, Power Automate, SharePoint, Salesforce, Jotform, and Formstack.
- Experience with Microsoft Power Platform, APIs, webhooks, system integrations, or process mapping is listed among qualifications.
- Relevant Microsoft, Salesforce, CompTIA, or similar technology certifications are listed among qualifications.
Compensation
- Pay is $55,000–$65,000 annually, depending on experience.
About AIER
The American Institute for Economic Research educates people on personal freedom, free enterprise, property rights, limited government, and sound money.
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