indeed
IT Operations Analyst
MSM Technology
Mississippi, USA
Full-time
Onsite
USD 31-37 hourly
Discovered 2 weeks ago
IT operations24/7 incident monitoringNetwork strategy and solutionsMulti-platform operating environmentsMulti-vendor environmentsData center operations
Role Overview
Monitors and manages critical HCE events and incidents and supports IT/network solutions at an account level.
The role requires shift work and on-call duties.
Key Skills for This Role
IT operations24/7 incident monitoringNetwork strategy and solutionsMulti-platform operating environmentsMulti-vendor environmentsData center operations
Full Job Posting
Role overview
Monitors and manages critical HCE events and incidents and supports IT/network solutions at an account level.
The role requires shift work and on-call duties.
Responsibilities
- Provide 24/7 monitoring and management of critical HCE events and incidents.
- Take ownership of account-level IT/network strategy and solutions delivered by the organization.
- Develop and deliver technical-solution presentations to clients and technical teams.
- Capture and communicate client-specific best practices and lessons learned using knowledge-management tools and professional relationships.
- Apply broad technical expertise across multi-platform, multi-vendor environments, including data centers and distributed computing environments.
- Contribute to deliverables and performance metrics where applicable.
Requirements
- 2–5 years of experience as an IT Operations Analyst.
- Must be able to pass EOD requirements.
- Must be available for shift work and on-call duties.
- The schedule is 36 hours over three days one week, followed by 48 hours over four days the next week.
- Must be able to handle complex, broad assignments and apply originality and innovation in determining methods and solutions.
Compensation
- Hourly pay is listed at $31–$37.
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