{bc}
Apply
workday

IT Operations Analyst

Ecolab
USA
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Location:

  • St. Paul, MN

What you will do:

  • Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
  • Support audio, video, and conferencing technologies for meetings and events
  • Develop processes and knowledge base (KB) articles for common issue resolution
  • Perform root-cause analysis and coordinate with support teams to implement corrective actions
  • Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
  • Be ready to support executives and their staff
  • Conduct site evaluations and risk assessments for executive and board meetings
  • Support Windows, Mac OS, mobile operating systems, and general IT-related issues
  • Minimum Qualifications:
  • Bachelor’s degree in technical field, or high school diploma/GED with 8 years of equivalent experience
  • 4 years of experience
  • 1 year of experience in a technical support role
  • Experience with audio/visual technology (hardware and software)
  • Experience supporting Windows, Mac OS, and mobile operating systems
  • Experience supporting Office 365 and similar business applications
  • Experience with ticketing systems and adhering to SLAs and OLAs
  • Strong customer service skills with a proactive mindset
  • Excellent verbal and written communication skills
  • Ability to work flexible hours, including occasional evenings and weekends
  • Willingness to travel and work off-site
  • · Immigration sponsorship is not available for this position.

Preferred Qualifications:

  • Experience supporting C-suite executives
  • Experience leading or mentoring a technical team
  • Ability to adapt in a fast-paced, changing environment
  • Strong problem-solving skills and ability to work under pressure
  • Collaborative, team-oriented mindset
  • Annual or Hourly Compensation Range

Benefits

  • Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
  • If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
  • Potential Customer Requirements Notice
  • To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
  • Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
  • Americans with Disabilities Act (ADA)
  • Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Ecolab

Safety Health Environment Intern - Tamheer

Dammam, KSA

Discovered TodayInternship

Safety Health Environment Intern - Tamheer

Dammam, KSA

Discovered TodayFull Time, Internship

Logistics Team Leader

, USA

Discovered YesterdayFull-time

Pest Control Technician

, USA

Discovered YesterdayFull-time

Pest Control Technician

, USA

Discovered YesterdayFull-time

Pest Control Technician

, USA

Discovered YesterdayFull-time

Technical Lead, Sustaining (CDU)

Calgary, CAN

Discovered YesterdayFull-time

Market Sales Representative

, USA

Discovered YesterdayFull-time