IT Opeartions Manger (Saudi Arabic)

Overview

Key Responsibilities

• Lead technical operations and act as the first escalation point.
• Manage daily operations including Incident, Problem, and Request Management.
• Monitor infrastructure availability and improve system uptime.
• Conduct and review Root Cause Analysis (RCA) for operational issues.
• Manage capacity planning, resource utilization, and performance monitoring.
• Ensure compliance with ITIL and ISO standards and support audits.
• Maintain and enhance knowledge base and operational documentation.
• Collaborate with stakeholders to resolve operational gaps and mitigate risks.
• Track performance metrics and provide improvement recommendations.

& Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 10+ years of experience in IT.
• Minimum 7+ years of experience in managed services or outsourcing.
• PMP certification is required. ITIL v4 certification is required.
• Certifications such as MCSA, Azure Administrator, or CCNA are preferred. Strong experience in ISO 27001 and ISO 20000.
• Experience in defining IT policies, procedures, and SLAs.
• Strong leadership, communication, and stakeholder management skills.
• Fluent in Arabic and English.
• Key Skills IT Operations Management Incident / Problem / Change Management SLA & Service Delivery Management ITIL & ISO Compliance Capacity Planning & Performance Monitoring Root Cause Analysis (RCA) Stakeholder Management Process Improvement
• Pay: ﷼28,000.00 - ﷼30,000.00 per month

Application Question(s)

• Are you Saudi Arabic?

Experience

• IT: 10 years (Required)
• in managed services or outsourcing.: 8 years (Required)

License/Certification

• ITIL v4 (Required)
• PMP (Required)
• MCSA, Azure Administrator, or CCNA (Required)