IT Officer
Role Overview
We are looking for a proactive and customer-focused IT Support Officer to join our department. This is an excellent opportunity for someone with strong technical troubleshooting skills and a passion for delivering high-quality user support in a dynamic academic environment.
You will play a key role in supporting staff, students, and visitors by managing IT enquiries, maintaining systems and infrastructure, and contributing to the continuous improvement of digital services across departments.
Key Skills for This Role
Full Job Posting
About the role
We are looking for a proactive and customer-focused IT Support Officer to join our department. This is an excellent opportunity for someone with strong technical troubleshooting skills and a passion for delivering high-quality user support in a dynamic academic environment.
You will play a key role in supporting staff, students, and visitors by managing IT enquiries, maintaining systems and infrastructure, and contributing to the continuous improvement of digital services across departments.
Key Responsibilities
- Provide 1st and 2nd line IT support, managing service desk enquiries and escalating complex issues where necessary.
- Install, maintain, and support a wide range of IT equipment including desktops, laptops, printers, AV systems, and hybrid teaching technologies.
- Ensure IT infrastructure operates effectively, working closely with system administrators and external service providers to resolve issues.
- Participate in service meetings with stakeholders, including senior departmental staff.
- Advise on and support procurement of IT hardware and equipment.
- Communicate IT updates to users via email, Teams, and internal portals.
- Contribute to strategic IT planning and decision-making within departments.
- Maintain awareness of developments in IT services and engage in training and knowledge-sharing activities.
- Ensure compliance with data security standards, policies, and legal requirements.
- Liaise with internal teams on IT-related logistics and safety considerations.
About You
You will bring a strong mix of technical knowledge and excellent communication skills, with a proven ability to support users in a professional environment.
Essential Skills & Experience:
Experience in a user-facing IT support or helpdesk role.
Strong troubleshooting skills across hardware (PCs, laptops, printers, monitors, peripherals).
Experience supporting Windows 11, macOS, and Microsoft Office applications.
Basic knowledge of Windows Server environments, including patching.
Understanding of Microsoft Active Directory and Group Policy.
Knowledge of wired and wireless networking and basic diagnostics.
Familiarity with AV systems and tools such as Microsoft Teams and Zoom.
Experience supporting desktop applications and collaboration platforms (e.g. SharePoint).
Understanding of data security principles and best practices.
Vacancy ID 24543
Requirements
- Experience in a user-facing IT support or helpdesk role.
- Strong troubleshooting skills across hardware (PCs, laptops, printers, monitors, peripherals).
- Experience supporting Windows 11, macOS, and Microsoft Office applications.
- Basic knowledge of Windows Server environments, including patching.
- Understanding of Microsoft Active Directory and Group Policy.
- Knowledge of wired and wireless networking and basic diagnostics.
- Familiarity with AV systems and tools such as Microsoft Teams and Zoom.
- Experience supporting desktop applications and collaboration platforms (e.g. SharePoint).
- Understanding of data security principles and best practices.
About University of Oxford
Public collegiate research university providing undergraduate and postgraduate education and research in Oxford, England.
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