IT Officer

About This Role

About Company

Jouzy Consulting Engineers is a leading multidisciplinary engineering consultancy established in Dubai in 1966. With a long-standing reputation for technical excellence, quality delivery, and trusted client partnerships, JCE provides design and supervision services across a wide range of building and infrastructure projects in the UAE.

Position Overview

The IT Officer is responsible for supporting the day-to-day technology needs of the business, ensuring reliable operation of hardware, software, networks, user accounts, and office systems. The role provides hands-on technical support to employees, coordinates with vendors where required, and helps maintain secure, efficient, and business-continuity-focused IT operations across the organization.

Responsibilities

• Provide first-line and second-line IT support to employees for desktops, laptops, printers, email, software applications, and related office systems.
• Install, configure, and maintain computer hardware, operating systems, user devices, and standard business applications.
• Manage user accounts, passwords, access rights, and email setup for onboarding, internal changes, and employee exit processes.
• Monitor and support local network connectivity, internet access, shared drives, printers, scanners, meeting room devices, and other office IT infrastructure.
• Coordinate with external IT service providers, software vendors, and telecom partners to resolve issues and ensure service continuity.
• Maintain an updated inventory of IT assets, software licenses, warranties, and assigned equipment records in line with company procedures.
• Perform routine system checks, troubleshooting, updates, patching, antivirus monitoring, and backup verification to support security and uptime.
• Support implementation and maintenance of Microsoft 365, file-sharing platforms, cybersecurity good practices, and endpoint protection measures.
• Assist in preparing IT-related documentation, user guides, logs, incident records, and basic reports for management review when required.
• Promote IT awareness and support compliance with company policies related to data protection, acceptable use, and information security.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• Minimum 3–5 years of relevant experience in IT support, systems administration, or corporate end-user support.
• Strong practical knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, printers, and standard office productivity tools.
• Good understanding of computer hardware, software installation, troubleshooting, networking fundamentals, and device configuration.
• Experience in managing user accounts, access permissions, antivirus solutions, backups, and routine IT maintenance activities.
• Ability to diagnose technical issues efficiently, prioritize support requests, and provide timely solutions with minimal disruption to business operations.
• Familiarity with IT asset management, service coordination with third-party vendors, and documentation of incidents and resolutions.
• Knowledge of basic cybersecurity practices, password controls, endpoint protection, and safe handling of company data.
• Good communication, service orientation, and teamwork skills, with the ability to support employees across different departments.
• UAE experience within a consultancy, engineering, or professional services environment will be considered an added advantage.

Why JCE

At JCE, you will be part of a well-established consultancy with a strong legacy in the UAE and exposure to a dynamic professional environment. We offer the opportunity to support a diverse organization where reliability, responsiveness, and practical problem-solving are valued, allowing you to contribute directly to smooth business operations and continuous improvement.

Job Type: Full-time

Work Location: In person