IT Manager | Sales Environment | UK & UAE Offices | Hybrid | Dubai-Based
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About the Role
Scope: Supporting Alfora's UK and UAE offices Hours: Full-time Package: 8,000 ā 12,000 AED/month (based on experience) + pay rise after probation Start Date: Immediate About Alfora Alfora is a fast-growing sales business operating across the UK and UAE.
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Overview
š Scope: Supporting Alfora's UK and UAE offices š Hours: Full-time š° Package: 8,000 ā 12,000 AED/month (based on experience) + pay rise after probation ā” Start Date: Immediate
About Alfora
Alfora is a fast-growing sales business operating across the UK and UAE.
Our floors run on speed, performance, and tight technology ā when systems are sharp, our teams close deals; when they're not, we lose money.
That's where you come in.
We're looking for a hands-on, switched-on IT Manager to own our infrastructure across both regions and keep our sales operation running at full pace.
The Role
This isn't a quiet back-office IT job.
You'll be embedded in a fast-paced sales environment where uptime is everything.
You'll manage, maintain, and improve the systems that power our UK and UAE teams ā from individual workstations to dialler platforms to office-wide infrastructure.
You'll be the go-to person when something breaks, the architect when something needs building, and the strategist when we're scaling into new markets.
Key Responsibilities
- Own day-to-day IT operations across our UK and UAE offices
- Manage and maintain Connex AI dialler infrastructure, ensuring sales floors are always live and dialling
- Administer Microsoft 365 / Windows environments ā user accounts, permissions, security, licensing
- Handle hardware setup, repair, and lifecycle management (laptops, desktops, headsets, networking kit, phone systems)
- Troubleshoot network, connectivity, VoIP, and software issues quickly and calmly under pressure
- Manage IT onboarding and offboarding as we hire and scale
- Support remote and hybrid users across multiple time zones
- Work with vendors and suppliers across both regions
- Maintain cybersecurity standards, data protection, and backup protocols
- Plan and execute IT upgrades, rollouts, and infrastructure projects as we grow
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