IT Manager

About This Role

Your day to day

• Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
• Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
• Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards.
• Develop a troubleshooting guide and train key staff in IT systems and application use.
• Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
• Monitors file server performance, back-ups and system performance in line with agreed standards.
• Manage system and firewall security and implement updates as required.
• Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
• Maintain user database and ensure user profiles are updated in accordance with personnel changes.
• Manage server, users and accounts in accordance with voco® Doha West Bay Suites IT standards.
• Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
• Attend to system maintenance and breakdown requirements in a timely manner.
• Work closely with external providers to develop effective relationships are maintained and that service delivery is of a “best practice” standard.
• Identify opportunities to reduce IT related costs through managing processes in house.
• Prepare and submit IT management reports as required.
• Attend to guest related IT enquiries and provide assistance as required.
• Maintain and update the computer hardware asset register.
• Ensure all voco® Doha West Bay Suites policies are adhered to
• Maintain confidentiality at all times.
• Uphold high standards in professional conduct at all times including grooming, communications and general conduct.
• Attend to various IT related tasks as they arise from time to time as directed by the General Manager.

Ensure all support licenses

RESPONSIBLE BUSINESS* Comply with and ensure adherence to all of the hotel’s policies and procedures

• Comply with all occupational health and safety policies and procedures
• Attend all schedule meetings
• Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties
• Maintain in good working order all hotel property
• To maintain a positive and professional attitude at all times

PEOPLE* Liaise with senior management daily

• Ensure effective inter-department communication
• Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard

GENERAL* Communicate effectively with all other departments

• Be able to identify problems and implement solutions
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Maintain IT systems, hardware and software to reduce failure rates to zero.
• Achieve ‘good’ rating in internal IT audit with no ‘high risk’ issues.
• Manage vendors and suppliers with no budget overruns.
• Assigned projects are completed within designated timeframes
• Efficient communication platform is consistently maintained
• Maintains a professional and organized work environment

*PERSONAL CHARACTERISTICS**Education Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)

Experience* Well developed computerized hotel systems skills including hardware and software applications.

• Previous experience within a hotel operations environment

Technical/ Skills* High degree of competency in hotel PMS applications

• Competent Oral and Written English Communication Skills
• Strong organizational skills to manage multiple assignments and project management through to delivery.
• Personal Attributes
• ‘Can do’ attitude and a high level of energy
• Ability to prioritize tasks and meet the needs of internal customer
• Able to manage tasks simultaneously and work under pressure
• Adaptable and flexible to change

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.