oracle
IT Manager - Business Relationship Management
BDO USA Experienced Career Site
Grand Rapids, USA
Full-time
Manager
Onsite
Discovered 5 days ago
servicenow
Role Overview
The IT Manager - Business Relationship Management leads National IT’s customer-facing intake and governance process for project demand, software and contractor requests.
The position serves as a trusted advisor to business leaders, translates initial requests into complete and accurate requirements, and guides requests through security, governance, legal, procurement, identity and access, and other required reviews.
The Manager leads Relationship Managers and Business Analysts, establishes service standards, monitors request performance, and coordinates effective handoffs to delivery teams.
The position also supports demand planning, prioritization, budgeting, stakeholder communication, and continuous improvement across the business relationship management function.
Key Skills for This Role
servicenow
Full Job Posting
Experience:
- Six (6) or more years of experience in business relationship management, business analysis, IT portfolio management, PMO operations, program management, or technology operations, required
- Two or more years of experience supervising, leading, or mentoring employees, required
- Experience managing request intake and governance processes involving security, architecture, legal, procurement, and portfolio management reviews, preferred
- Experience working in a professional services organization, preferred
- Experience with software onboarding, contractor onboarding, SaaS procurement, or vendor contract review, preferred Previous experience working in a professional services firm, preferred
- License/Certifications:
- Business Relationship Management Professional certification, preferred
- ITIL Foundation or ITIL 4 Business Relationship Management certification, preferred
- Certified Business Analysis Professional certification, preferred
- Project Management Professional certification, preferred
- Software:
- Proficiency with Microsoft Office Suite, required
- Experience using workflow, reporting, dashboard, or project portfolio management tools, preferred
- Experience using an enterprise request intake or IT service management platform, such as ServiceNow, preferred
- Other Knowledge, Skills, & Abilities:
- Demonstrates excellent interpersonal, stakeholder engagement, and customer service skills
- Translates incomplete business input into clear requirements, documented decisions, and actionable next steps
- Establishes clear expectations with senior stakeholders and business leaders
- Maintains strong attention to detail and promotes accurate request documentation
- Demonstrates team-building, coaching, delegation, and people leadership skills
- Manages multiple complex requests, competing priorities, and time-sensitive reviews
- Facilitates meetings that produce clear decisions, owners, deadlines, and follow-up actions
- Communicates clearly and professionally in written and verbal formats
- Analyzes request data, service metrics, business cases, and process performance
- Resolves conflicts through collaboration, escalation, and structured decision-making
- Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
- National Range: $135,000 - $165,000 Maryland Range: $135,000 - $165,000 NYC/Long Island/Westchester Range: $135,000 - $165,000
- National Range: $135,000 - $165,000
- Maryland Range: $135,000 - $165,000
- NYC/Long Island/Westchester Range: $135,000 - $165,000
Preferred Qualifications
- Experience managing request intake and governance processes involving security, architecture, legal, procurement, and portfolio management reviews, preferred
- Experience working in a professional services organization, preferred
- Experience with software onboarding, contractor onboarding, SaaS procurement, or vendor contract review, preferred Previous experience working in a professional services firm, preferred
- Business Relationship Management Professional certification, preferred
- ITIL Foundation or ITIL 4 Business Relationship Management certification, preferred
- Certified Business Analysis Professional certification, preferred
- Project Management Professional certification, preferred
- Experience using workflow, reporting, dashboard, or project portfolio management tools, preferred
- Experience using an enterprise request intake or IT service management platform, such as ServiceNow, preferred
About BDO USA Experienced Career Site
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BDO USA Experienced Career Site
Government Services Energy Client Marketing Manager
, USA
Discovered TodayFull-time
Managing Director, Industry Specialty Services
McLean, USA
Discovered TodayFull-time
Director, Sustainability Regulatory Advisory
, USA
Discovered TodayFull-time
Government Services Energy Client Marketing Manager
, USA
Discovered TodayFull-time
Director, Sustainability Regulatory Advisory
, USA
Discovered TodayFull-time
Assurance Experienced Senior
McLean, USA
Discovered YesterdayFull-time
Assurance Experienced Senior
McLean, USA
Discovered 2 days agoFull-time
Assurance Senior - Healthcare
Miami, USA
Discovered 3 days agoFull-time