IT Intern (January 2027) (4 months)

What We Offer:

• Dedicated mentorship to support your learning and growth. - Fun and collaborative work environment where you'll learn quickly and feel supported. - Team-building events and opportunities to connect across the company. - Fully stocked Toronto office kitchen with snacks, drinks, games, and top-notch kitchen appliances. - Frequent in-office and company-wide events to stay connected and engaged. - Make a direct impact on Kepler's growth and success. - We’re a certified Great Place to Work ® seven years in a row.
• The IT team supports Kepler’s employees by providing reliable technology, systems, and technical assistance that enable teams to do their best work. As an IT Intern, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations.
• This 4-month internship is designed for students early in their IT careers who are eager to learn, develop technical skills, and explore different areas of information technology. You will work closely with experienced IT team members and receive guidance, training, and mentorship throughout the internship.
• Must be eligible to obtain and maintain Government of Canada Reliability Status *

Key Responsibilities:

• Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access
• Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues
• Assist with installing, configuring, and updating software applications
• Triage, resolve, and document support requests through the IT ticketing system, Jira
• Help maintain accurate IT documentation, guides, and process instructions
• Support inventory management of IT equipment, software, and licenses
• Assist with routine system maintenance tasks such as backups and updates
• Learn and follow IT security best practices and company policies
• Participate in team projects and assist with other IT-related tasks as assigned
• Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
• Experience setting up laptops, workstations, peripherals, and user accounts
• Experience providing basic technical troubleshooting and support
• Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365
• Experience using a ticketing system to document and track support requests
• Strong willingness to learn and develop technical and professional skills
• Good organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to manage multiple tasks with guidance and support
• Comfortable handling confidential information with professionalism
• Ability to work in an office environment
• Available for a full-time 4-month internship beginning January 2027
• Able to work on-site at Kepler’s Toronto office (24 Ward Street) five days per week
• Security requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside Canada
• Previous work experience, coursework, labs, or personal projects related to IT or technical support
• Exposure to Linux or scripting languages (e.g., PowerShell or Bash)
• Experience building or troubleshooting personal computers or maintaining a home lab
• Interest in pursuing a career in IT support, systems administration, or infrastructure
• Hourly Rate Range: $21.00 to $26.00 CAD Actual total compensation will be determined at the Company’s discretion and is based on a variety of job-related factors, which may include, but are not limited to, relevant knowledge, skills, experience, performance, and education and/or training. The Company encourages all qualified applicants to apply, even if the posted salary range does not align with their expectations, as it does not reflect our total compensation package. Job Type: This is for a current vacancy
• Employment Equity & Accommodation Statement Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities. If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at [email protected], and we will work with you to meet your needs.

Required Skills & Qualifications:

Bonus Points:

Qualifications

• Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365