IT Infrastructure Manager

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

The IT Infrastructure Manager is responsible for the design, implementation, security, and maintenance of American Place Casino’s technology infrastructure. This includes servers, networks, storage, telecommunications, and cloud environments. The manager will oversee day-to-day operations, ensure high availability and performance of IT systems, and provide leadership to technical staff. This role ensures the infrastructure environment meets regulatory, security, and operational requirements to support casino operations and guest experience.

Manage and mentor IT infrastructure team members, fostering a culture of collaboration, accountability, and continuous improvement.

Partner with the Director of IT to define infrastructure strategies, budgets, and roadmaps aligned with business goals.

Oversee the operation, maintenance, and optimization of servers, storage, networking, and telecommunications systems.

Ensure reliable uptime and availability of critical systems supporting casino operations, gaming systems, and corporate functions.

Coordinate patch management, backups, and disaster recovery testing.

Maintain a secure IT environment compliant with gaming regulations, cybersecurity standards, and company policies.

Implement and manage firewalls, intrusion detection/prevention systems, endpoint protection, and network monitoring tools.

Oversee identity and access management, enforcing least-privilege and strong authentication standards.

Ensure PCI DSS, SOX, and other relevant compliance requirements are consistently met.

Develop and maintain cybersecurity incident response plans, conduct regular risk assessments, and lead vulnerability remediation efforts.

Provide training and guidance to staff on cybersecurity best practices and awareness.

Lead infrastructure-related projects, including upgrades, expansions, and new technology implementations.

Work with vendors and service providers to evaluate, negotiate, and manage infrastructure contracts.

Document systems, processes, and configurations for operational transparency and continuity.

Partner with vendors, business stakeholders and the IT support team to resolve escalated issues.

Provide guidance to ensure technology aligns with business operations, guest services, and regulatory requirements.

Maintain positive working relationships with business stakeholders, users, vendors, and regulatory agencies.

5+ years of IT infrastructure experience, with at least 3 years in a management or supervisory role.

Strong knowledge of networking (LAN/WAN/Wi-Fi), virtualization, cloud platforms, and enterprise systems.

Demonstrated experience with cybersecurity operations, risk management, and compliance frameworks.

Excellent leadership, communication, and project management skills.

Ability to work flexible hours, including evenings and weekends, as required to support casino operations.

Strategic and analytical thinking

Strong problem-solving and troubleshooting abilities

Ability to manage multiple priorities in a fast-paced environment

Team leadership and staff development

Commitment to service excellence and regulatory compliance

Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.