IT Infrastructure Engineer

About the role

Qualifications and experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 5 years of hands-on experience in IT infrastructure administration or engineering.
• Experience designing, implementing, maintaining, and supporting on-premises and cloud infrastructure.
• Hands-on experience administering Windows Server 2016, 2019, and/or 2022 and managing Active Directory, DNS, DHCP, Group Policy, and File Services.
• Experience with VMware vSphere and/or Microsoft Hyper-V; Microsoft 365, Exchange Online, and Azure/Entra ID.
• Experience with enterprise backup solutions such as Veeam, Dell Avamar, Commvault, or similar, and storage such as Dell EMC, HPE, or NetApp.
• Experience with TCP/IP, VLANs, routing, switching, VPNs, wireless networks, and firewall technologies.
• Experience with PowerShell, monitoring, cybersecurity hardening, disaster recovery, upgrades or migrations, and incident resolution within agreed SLAs.

Skills and competencies

• Windows Server administration and Active Directory, DNS, DHCP, Group Policy, and File Services.
• Virtualization with VMware vSphere and/or Microsoft Hyper-V.
• Microsoft 365, Exchange Online, and Azure/Entra ID administration.
• Backup, recovery, enterprise storage, networking, and firewall administration.
• PowerShell scripting and tools such as PRTG, SolarWinds, Zabbix, or ManageEngine.
• Analytical and troubleshooting skills, communication, teamwork, documentation, vendor coordination, and incident/problem management.

Responsibilities

• Design, implement, maintain, and support the organization's IT infrastructure.
• Proactively monitor infrastructure services and troubleshoot issues to maintain availability, performance, and security.
• Administer Windows Server environments and related directory, DNS, DHCP, Group Policy, and file services.
• Configure and support virtualization, cloud platforms, Microsoft 365, Exchange Online, and Azure/Entra ID environments.
• Support enterprise backup, recovery, and storage technologies.
• Support network and firewall infrastructure, including wireless, VPN, routing, and switching.
• Use PowerShell and monitoring tools for infrastructure automation and service monitoring.
• Perform cybersecurity hardening, disaster recovery, system upgrades and migrations, and incident resolution within agreed SLAs.
• Document work, coordinate with vendors, and contribute to incident and problem management.