IT Helpdesk Executive

About This Role

• Handle IT tickets, calls, and walk-in requests via ITSM system
• Troubleshoot desktops, laptops, printers, medical device connectivity, and hospital applications (HIS, EMR)
• Manage user accounts, password resets, and access permissions
• Provide on-site support across wards, clinics, pharmacy, and admin offices
• Document all incidents and resolutions accurately
• Provide first-level support for hospital applications (HIS, EMR, LIS, RIS, PACS, pharmacy systems)
• Assist users with navigation, basic configuration, and workflow issues
• Coordinate with vendors and senior IT staff for application bugs, patches, and upgrades
• Monitor application uptime and escalate critical system outages immediately
• Support user acceptance testing (UAT) for new application rollouts
• Coordinate IT project activities including system deployments, upgrades, and migrations
• Schedule project meetings, track deliverables, and maintain project documentation
• Liaise between clinical departments and IT teams to gather requirements and feedback
• Assist in training end-users on new systems and applications
• Track project timelines and report status updates to IT management

Job Type: Full-time

Education:

• Diploma (Required)

Experience:

• IT Support : 1 year (Required)

License/Certification:

• ITIL Foundation, or MCSA certification (Preferred)

Location:

• Doha (Required)

Work Location: In person