IT/Helpdesk Administrator
Skills
About This Role
DUBAI, UAEOffice
Note: Applicants must be currently based in the UAE to be considered for this role.
We are seeking a skilled and customer-oriented ***IT/Helpdesk Administrator*** to provide first and second-line technical support for our internal users and clients.
The ideal candidate will have a strong background in Microsoft technologies, excellent problem-solving skills, and the ability to thrive in a fast-paced consultancy environment.
This role requires proactive IT support, systems administration, and assistance with Microsoft cloud and on-premise solutions.
Previous experience with IT consultancy is a requirement.
About our company
BlueRidge IT FZE is a technology solutions provider focusing on Microsoft Cloud Solutions.
These include Office 365, Windows Azure, Enterprise Mobility Suite, SharePoint, and MS Dynamics 365.
We hold Gold Competency, indicating Microsoft’s recognition of our expertise with Microsoft technologies and our proven record of surpassing customers’ expectations.
Our staff is passionate about technology and specializes in providing consultancy and cloud solutions to organizations of all sizes, including, but not limited to, Healthcare, Oil and Gas, Government, Education, and Professional Services.
Our mission focuses on delivering our customers faster, easier-to-use, and more cost-effective technologies that accelerate their time-to-market and business outcomes.
Key Responsibilities
- Provide Tier 1 and Tier 2 support for users experiencing technical issues via phone, email, and remote tools.
- Diagnose, troubleshoot, and resolve hardware, software, and networking issues.
- Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
- Manage Active Directory, Group Policy, user accounts, and access rights across multiple client environments.
- Support the deployment, configuration, and maintenance of Microsoft Azure services.
- Handle Windows OS installations, updates, patching, and driver troubleshooting.
- Maintain IT asset inventory, documentation, and configuration records.
- Coordinate with senior engineers and escalate complex issues when necessary.
- Assist with onboarding/offboarding processes for users and setting up new devices.
- Ensure security and compliance policies are followed in all aspects of IT service delivery.
Skills & Experience
- Minimum 2–3 years of experience in an IT support or helpdesk role in an IT Consultancy.
- Proven hands-on experience with Microsoft 365, Windows Server, Azure AD, and Intune.
- Solid understanding of networking concepts (DNS, DHCP, VPNs, firewalls).
- Experience with endpoint management tools, security configurations, and patch management.
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a consultancy setting.
- Certifications such as **Microsoft Certified: Modern Desktop Administrator Associate**, **Microsoft 365 Fundamentals**, or **AZ-104** are a plus.
Important Attributes
- Self-starter with a proactive approach to identifying and solving problems.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Familiarity with ticketing systems such as Freshservice, Zendesk, or ServiceNow.
What We Offer
- A collaborative and dynamic work environment
- Opportunities for Microsoft certifications and career growth
- Competitive salary and benefits package
- Exposure to cutting-edge cloud technologies and enterprise IT environments
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