IT Helpdesk Administrator

Purpose

Key Responsibility Areas

• Working on projects and initiatives, both local and global in scope alongside other IT functions.
• Building laptops/PCs for use in the plant.
• Replacing/resolve failed peripherals across the plant.
• Resolving issues with usage of software primarily Microsoft products.
• Installing/managing non-standard software e.g., JMP,APF.
• Managing telephones (mobile phones, and desk phones)
• Performing desk moves.
• On and off boarding of staff.
• Maintaining inventory of IT equipment and software.
• Develop knowledge of the Company’s business processes.
• Develop knowledge of the capabilities of the software available.
• Deliver application solutions that perform in line with their system service levels.
• Take ownership of issues related to Infrastructure solutions.
• Provide support to the userbase, resolving issues and identifying improvement opportunities.
• Define and develop new functionality in line with business needs.
• Person Specification
• Degree or equivalent experience in IT or equivalent discipline.
• Proficient in written & spoken English.
• Diagnosing and resolving problems.
• Excellent written and documentation skills.
• Involving in cross site related activities including but not limited to:- Working with other IT members in different locations. New project initiatives from headquarters or region. Daily support for systems that you are responsible for.
• Working with other IT members in different locations.
• New project initiatives from headquarters or region.
• Daily support for systems that you are responsible for.
• Supporting IT and Diodes as needs arise:- Assisting and sharing expertise as and when required. Supporting the IT team and Diodes with emergencies or requirements that may align with valuable skillset, and experience.
• Assisting and sharing expertise as and when required.
• Supporting the IT team and Diodes with emergencies or requirements that may align with valuable skillset, and experience.
• Ability to work independently or as part of a team.
• Excellent communication and interpersonal skills.
• High levels of self-motivation and flexibility.
• Ability to develop strong relationships.
• Ability to work under pressure.
• Highly organized approach, accurate with a high level of attention to detail.
• Proactive and forward-thinking mentality. Striving for improvement and upholding quality and standards.
• Offer support and guidance to team members so they can be upskilled and gain knowledge.
• Prepared to work flexibly in line with business need
• Competencies in line with the company core values