IT Help Desk Technician

Location

• Onsite in Tukwila, WAS Assignment Length: Approximately 3 months Anticipated Start Date: Mid-October 2026 Multiple Shifts: A Shift: 6:00 AM-3:00 PM; B Shift, 2:00 PM–11:00 PM (requires flexibility) Bonus: $1,000 contract completion bonus, paid upon successful completion of the full assignment. Employees who leave before the agreed-upon end date will not be eligible for the bonus.
• RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team.
• This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT.
• Key Responsibilities
• Act as the first point of contact for IT support needs.
• Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
• Ability to learn new systems and tools, and contribute with minimal ramp time.
• Escalate more complex problems to senior team members as needed.
• Log issues and resolutions in the ticketing system.
• Follow up with users to confirm successful solutions.
• Assist with IT projects and other duties assigned by the supervisor.
• Be flexible to adjust schedules with 24-hour notice if coverage is needed.
• Required Skills:
• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.
• Preferred Skills:
• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS .
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.
• Work Environment & Physical Requirements
• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.

About us

Requirements

• IT support experience or equivalent training in troubleshooting hardware/software.
• Strong problem-solving skills and the ability to work independently.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.
• Experience providing customer service in a technical support environment.
• Working knowledge of Windows and Mac OS .
• Familiarity with standard office automation products.
• Experience using ticketing systems for IT support.
• Frequent use of a keyboard for data entry and troubleshooting.
• May be required to use a wave or scissor lift for equipment maintenance.
• Must be able to adapt to changing work environments in a fast-paced production setting.