IT Help Desk Support

Provide first and second-level support for desktops, laptops, printers, and other peripherals.

Troubleshoot and resolve issues related to hardware components Install, configure, and maintain operating systems (Windows) and mobile devices (ios).

Deploy and support software applications (MS office, production tools and application Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP and LAN/WAN configuration.

Troubleshoot network connectivity issues, including wireless and wired connections.

User Account Management - Create, modify, and delete user accounts.

Manage user permissions and access rights.

Proven skills in handling Office 365 applications to enhance end-user productivity and collaboration.

Ability to handle technical issues independently and escalate complex ones judiciously when necessary.

Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.

Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues.

Assist in IT projects initiated by HQ.

Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance.

Ensure compliance with IT security policies and standards.

Flexibility to work outside regular business hours and participate in on-call rotation as needed.

Track and manage IT assets, including computers, peripherals, and printers.

Improve skills in line with the new technology roll outs in the IT Department.

Gathers user requirements fully, analyzes them and makes recommendations.

Document technical procedures and maintain accurate records of support requests.

CCTV management Time & attendance management CompTIA A+/CompTIA Network+ Microsoft certification ( MCSE ) / Network certification (CCNA) MS SQL Data Base Administrator.