IT Head – Operations, Security & Service Management

Role overview

Leadership and service operations

• Lead IT operations, information security, infrastructure, and service management functions and align operational strategies with business objectives.
• Oversee infrastructure across servers, networks, cloud platforms, endpoints, storage, and enterprise applications.
• Establish ITSM processes, service standards, and procedures; manage incident, problem, change, request, and service-level processes.
• Monitor SLAs, KPIs, operational performance, service requests, and resolution of critical IT issues.
• Lead and develop operations, service desk, infrastructure, security, and technical support teams; establish accountability and escalation procedures.

Security, resilience, and governance

• Develop cybersecurity strategies, policies, controls, and risk frameworks; oversee security operations, vulnerability management, access management, endpoint and network security, and threat monitoring.
• Coordinate security incident investigation, response, remediation, and post-incident improvement.
• Maintain disaster recovery, backup, business continuity, and incident-response capabilities; conduct IT risk assessments.
• Ensure compliance with security policies, standards, regulations, and audits; lead internal and external audits and remediate findings.
• Develop governance frameworks, operational policies, procedures, and technology standards.

Vendors, budgets, and transformation

• Manage IT vendors, managed service providers, technology partners, contracts, and provider performance.
• Develop and manage IT budgets, technology expenditure, vendor costs, and resource allocation.
• Lead infrastructure, cloud, cybersecurity, automation, and enterprise systems transformation projects.
• Drive continuous improvement, automation, cloud adoption, infrastructure modernization, and operational optimization.
• Collaborate with senior leaders and stakeholders; report on IT performance, security posture, risks, incidents, service delivery, and improvement initiatives.

Experience and technical knowledge

• Proven senior experience in IT operations, infrastructure, information security, IT service management, or technology leadership.
• Experience leading IT operations, infrastructure, service delivery, and security teams.
• Strong understanding of networks, servers, cloud platforms, storage, endpoints, and enterprise systems.
• Knowledge of cybersecurity controls, vulnerability management, identity and access management, incident response, and network security.
• Experience managing ITSM processes based on ITIL principles, including incident, problem, change, request, and service-level management.
• Experience managing security risks, incidents, audits, compliance, disaster recovery, business continuity, and backup strategies.
• Experience managing IT vendors, budgets, operational expenditure, technology investments, and cost optimization.

Preferred qualifications

• Security frameworks such as ISO 27001, NIST, CIS Controls, or similar are advantageous.
• Cloud experience with Azure, AWS, Google Cloud, or hybrid environments is requested; the listed platforms are alternatives.
• Transformation, infrastructure modernization, cloud migration, or cybersecurity improvement experience is advantageous.
• Familiarity with ITSM, SIEM, monitoring, endpoint management, identity management, and security operations tools is preferred.
• Experience in regulated, enterprise, financial services, technology, telecommunications, healthcare, or other complex IT environments is an advantage.
• A relevant bachelor's degree and certifications such as ITIL, CISSP, CISM, CISA, CCISO, PMP, PRINCE2, Azure, or AWS are preferred or advantageous, not mandatory.

Opportunity

• Opportunity to lead critical IT functions and influence technology strategy, digital transformation, cybersecurity governance, and operational leadership.
• Includes executive exposure, team-building opportunity, professional training, certifications, leadership development, and career growth.
• Compensation, leadership incentives, performance bonuses, and benefits are mentioned without specific amounts.