IT Generalist / IT Specialist
Skills
About This Role
Role Summary
The IT Generalist / IT Specialist is responsible for the **day‑to‑day operation, support, security, and continuous improvement** of the organization’s IT environment.
This role combines **end‑user support, infrastructure management, and cybersecurity execution**, acting as the local IT backbone while aligning with group‑level IT policies and standards.
The role ensures **reliable IT services, secure systems, regulatory compliance, and user readiness** across all office locations.
Company
Alpin Limited is a leading sustainability consultant in the Middle East, with its global headquarters in Masdar City, Abu Dhabi—the world's first sustainable city.
We're on a mission to transform the built environment by providing innovative commissioning, sustainability, and climate change solutions.
As a company, we are committed to thought leadership and making a tangible difference in the world.
We pride ourselves on having a diverse, multicultural team of experts who are passionate about creating a more sustainable future.
At Alpin, you'll be part of a dynamic, "young-at-heart" culture that values collaboration, innovation, and continuous learning.
To know more about Alpin Limited and its services and projects please visit www.alpinme.com
Reports To
IT Manager *(Functional coordination with Group / Central IT from Setec and Managing Directors)*
1. IT Operations & End‑User Support
- Provide first‑ and second‑line technical support to users (hardware, software, network, and access issues).
- Troubleshoot and resolve IT incidents promptly to minimize business disruption.
- Install, configure, and maintain end‑user devices, applications, and collaboration tools.
- Conduct basic user training to improve IT literacy and cybersecurity awareness.
2. Infrastructure & Systems Management
- Maintain and monitor IT infrastructure including servers, networks, cloud platforms, and business applications.
- Coordinate provisioning, configuration, patching, and upgrades of hardware and software.
- Ensure system availability, data integrity, backups, and disaster recovery readiness.
- Liaise with vendors, service providers, and central IT teams as required.
3. Cybersecurity & Risk Management
- Monitor systems and logs for security threats, vulnerabilities, and abnormal activity.
- Respond to cybersecurity incidents, containing threats and supporting recovery actions.
- Implement and enforce IT security policies, controls, and secure configurations.
- Support vulnerability management activities including patch management and remediation.
- Ensure compliance with applicable data protection and cybersecurity standards.
4. Policies, Documentation & Compliance
- Maintain IT and cybersecurity documentation, including procedures, asset inventories, and configurations.
- Support internal and external audits, assessments, and compliance activities.
- Ensure local implementation of group IT and security policies.
- Prepare periodic IT and security status reports for management.
5. Collaboration & Continuous Improvement
- Work closely with business teams to understand IT needs and propose practical solutions.
- Coordinate with central/group IT on systems, cybersecurity, and strategic initiatives.
- Identify opportunities to improve system efficiency, security posture, and user experience.
- Stay informed on emerging IT and cybersecurity trends relevant to the organization.
Education
- Bachelor’s degree in information technology, Computer Science, Cybersecurity, or related field
- *(or equivalent practical experience).*
Experience
- Experience in an IT Generalist, IT Specialist, or similar role.
- Hands‑on experience supporting users, managing systems, and administering IT environments.
Technical Skills
- End‑user support (Windows/macOS), hardware setup, and troubleshooting.
- Knowledge of networking fundamentals (TCP/IP, DNS, firewalls).
- Experience with Microsoft 365, collaboration tools, and endpoint management.
- Basic to intermediate cybersecurity knowledge (access control, patching, endpoint security).
- Familiarity with cloud platforms and security best practices is an advantage.
Certifications (Preferred)
- CompTIA A+, Network+, or Security+
- Microsoft or cloud‑related certifications
- Any recognized cybersecurity certification is an advantage
Core Competencies
- Problem‑solving and analytical thinking
- Strong communication with technical and non‑technical users
- Ability to manage multiple priorities in a fast‑paced environment
- High attention to detail and security‑minded approach
- Collaborative and service‑oriented mindset
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