IT Field Technician
Key Skills for This Role
Full Job Posting
Job Responsibilities
- Work as part of a results-driven team to ensure daily success and client satisfaction
- Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
- Respond to service request tickets timely and with considerable attention to detail
- Effectively identify and set work priorities
- Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
- Collaborate with in-house team members to resolve issues and deliver optimal solutions
- Pack computer equipment safely and securely to prepare for shipping
- Drive locally to deliver equipment at client sites
- Provide assistance to other departments as needed
The Ideal Candidate
Has a passion for IT and takes pride in consistently delivering results
Has excellent attention to detail and strong organizational skills
Has excellent customer service and communication skills, ensuring positive client interactions
Has extensive knowledge of current and recent versions of Windows OS
Has a solid understanding of network switches, routers, and IP protocols
Is experienced in troubleshooting and maintaining computer hardware
Approaches work with a proactive, resourceful, and solution-focused mindset
Is courteous and professional in communication
Works well independently as well as in a team environment
Owns a car with a valid driver’s license
Is able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
Is capable of lifting 30lbs and climbing a ladder when necessary
Creative Tech provides comprehensive support for work-related travel, including gas cards and iPass. For overnight travel, the company handles planning and accommodations and offers a generous per diem along with overnight bonuses.
Job Type: Full-time
Compensation: $19-25/hr
Benefits:
401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off (including your birthday!)
Retirement plan
Bonus opportunities
About Creative Tech
Managed IT services provider supporting healthcare organizations, professional offices, and growing businesses with cloud and technical support.
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