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IT Field Services Rep I

FedEx Freight
USA
Full-time
Mid
Onsite
$21.85
Discovered 4 days ago
servicenow

Full Job Posting

QUALIFICATIONS

  • Associate degree in information technology, computer science, or related field
  • One (1) year of experience in desktop support, IT service delivery, or technical support functions
  • Knowledge of desktop operating systems, endpoint security, and device management practices
  • Familiarity with ITSM platforms such as ServiceNow and ITIL service management processes
  • Experience with software deployment, patching, and troubleshooting
  • Strong customer service and communication skills
  • Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent preferred
  • Technical expertise in desktop hardware, operating systems, and applications
  • Problem-solving skills to diagnose and resolve end user device issues
  • Collaboration and communication skills to work with IT teams and support end users
  • Customer service mindset to deliver responsive and reliable desktop support
  • Ability to lift/carry IT equipment varying weights several times a week, to lift equipment weighing approximately 75 pounds.
  • Job Conditions:
  • Must be able to travel
  • EST FedEx Freight, Inc
  • FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Preferred Qualifications

  • Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent preferred

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