IT Field Services Engineer - Swindon

Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?

At ESP Global Services , we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering the south of the UK.

This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.

As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.

Your responsibilities will include:

Providing desktop support, troubleshooting hardware and standard operating system issues

Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)

Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals

Performing “Break/Fix” support and managing add, move, and change requests

Delivering desk-side support including basic OS and off-the-shelf software administration

Managing service tickets efficiently, ensuring SLAs and quality standards are met

Updating internal and customer call management systems accurately and promptly

Escalating complex issues to the appropriate support teams when required

This role is primarily Monday to Friday, 9:00am – 5:30pm.

Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.

Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.

Diverse Team: Work in a global, innovative environment.

Impactful Role: Keep businesses running smoothly with your IT expertise.

Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?