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IT Field Service Specialist II

Donaldson Company
USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 days ago
servicenow

Full Job Posting

Minimum Qualifications:

  • High School Diploma or GED.
  • 3+ years of experience providing IT support for technologies and processes.
  • Up to 15% travel

Preferred Qualifications:

  • Bachelor's degree.
  • 5+ years of experience providing IT support for warehouse and/or manufacturing technologies and processes
  • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
  • Experience with Microsoft Windows 10, 11, and the Office365 suite.
  • Working knowledge of Microsoft Active Directory, Exchange, SCCM and InTune.
  • Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients
  • Excels when working independently and collaboratively within a warehouse and/or manufacturing environment.
  • Strong verbal and written English and region-specific language skills.
  • Strong understanding of Access databases.
  • CompTIA A+ & CompTIA Net+ certification preferred.
  • Previous ServiceNow experience a plus.
  • Ability to handle many tasks simultaneously.
  • Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
  • Working knowledge of Oracle R12 application systems processes and support preferred.
  • Excellent follow through and attention to detail.
  • Strong problem-solving skills and decision-making ability.
  • Good task management and organizational skills.
  • General knowledge of business telephone system functionalities.
  • Ability to lift and carry items weighing up to 50 lbs.
  • Immigration Sponsorship Not Available:
  • Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
  • Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
  • International relocation or remote work arrangements outside of the U.S. will not be considered.
  • Equal Opportunity Employer, including Disability and Veterans
  • Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
  • Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.
  • Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

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