IT Field Service Engineer - Hope Works & South

Role overview

Key responsibilities

• Install, configure, troubleshoot, and replace computer equipment, applications, and workplace technology.
• Support PCs, mobile devices, printers, meeting-room equipment, networks, and other services in the workplace services catalogue.
• Monitor systems, maintain technical documentation, support rollouts and decommissioning, and complete tickets within agreed SLAs.
• Engage with customers and sites, provide user guidance, respond to call-outs, and assist with complex technical tasks.
• Work across group sites, sometimes at short notice or outside normal hours, with occasional overnight stays.

Essential skills and experience

• In-depth desktop and laptop support experience, including Windows 10 and Windows 11.
• Microsoft 365 management, application support, software installation, and knowledge of servers, LAN/WAN, and cloud-hosted solutions.
• Tablet and mobile support across iOS and Android, plus Microsoft Deployment Toolkit knowledge.
• Knowledge of firewalls, proxies, and antivirus software.
• Strong prioritization, initiative, communication, teamwork, ownership, and customer-service skills.
• A full UK/EU driving licence is required because the role is field based.

Desirable skills and experience

• Knowledge, experience, or qualification in ITIL V4 Foundation practices, processes, and framework is desirable.
• Knowledge of Sophos Antivirus, Mimecast, PDQ, Logitech, PowerShell, Excalibur, or ManageEngine ServiceDesk Plus is desirable.

Field expectations

• The postholder will be on the road most of the time and may need to visit any group site at short notice.
• Travel may occur early or late in the day, and overnight stays may be required when same-day travel is unsafe.

Benefits

• Benefits include a car allowance, 25 days of holiday plus bank holidays, contributory pension, free on-site parking, holiday buy scheme, volunteer scheme, share save scheme, life assurance, enhanced family leave, wellbeing initiatives, and discounts.