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IT EUX Junior Engineer I - Remote US Only

Blue Mantis
Remote, USA
Full-time
No Prior Experience Required
Remote
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Resolve problems reported to the service desk by phone or web tickets
  • Provide first-level contact and problem resolution for customer issues.
  • Provide timely communication on ticket status and resolution.
  • Other functions as directed by management
  • Answer phone calls received by the call center by the SLA. Resolve or escalate issue as needed.
  • Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed.
  • Quickly and effectively communicate with customers within the set SLA.
  • Continuously improve upon technical skills sets within assigned areas of expertise.
  • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
  • Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.

Skills, Knowledge and Expertise

  • Experience with providing technical assistance over the phone.
  • Able to multi-task by working on multiple open tickets simultaneously.
  • Experienced in working in a fast-paced environment with multiple priorities and projects.
  • Able to investigate, analyze and troubleshoot customer issues.
  • Demonstrates excellent verbal and written skills.
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
  • Ability to sit for extended periods
  • Ability to use hands and fingers to operate a computer, telephone, and keyboard: This is crucial for most desk jobs.

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