IT & ERP Support Officer

Overview

• Be the first point of contact for staff Odoo questions and problems; help users complete their daily tasks across departments.
• Create and manage user logins, basic roles, and access rights; reset passwords and fix access issues.
• Enter and check data, run standard reports, and help staff find the right screens and reports.
• Help train and guide non-technical staff; keep simple step-by-step guides up to date.
• Log issues clearly and coordinate with our external Odoo partner (Elitbuzz) for anything beyond day-to-day support; follow up until resolved.
• Help with laptops, desktops, printers, IP phones, CCTV, biometric attendance, and office equipment.
• Fix common issues with Windows, Microsoft 365, email, WiFi, and VPN.
• Set up systems and accounts for new joiners; help site and mobile staff using Odoo on phones/tablets.
• Help keep office WiFi, internet, and basic network running; log calls with ISPs (Etisalat, Du) and vendors when needed.
• Follow the company's backup, password, and antivirus routines; make sure backups are running.
• Keep a simple IT asset list (laptops, accessories) and help with IT audits.
• Help manage Microsoft 365, Odoo, antivirus and other software access; track renewals.
• Coordinate with hardware and service vendors for repairs and support.