IT Engineer
Skills
About This Role
Key Responsibilities
- Provide front-line deskside support and respond to urgent IT incidents with speed and professionalism.
- Handle new-joiner setups, hardware swaps, peripheral installation, and MDM enrolment.
- Manage access control and biometric enrolments, and support office moves and cabling requirements.
- Liaise with local vendors and service providers (e.g., DU) to manage deliveries, installations, and service escalations.
- Maintain and update IT asset inventory and ensure accurate record-keeping.
- Participate in a structured on-call/after-hours rotation for triaging and escalating critical issues.
- Administer and support firewall configurations, VPN setup, and secure remote access solutions.
- Manage VoIP systems, telephone systems, and related voice infrastructure support.
- Support wireless network setup, configuration, and troubleshooting (Wi-Fi access points, coverage issues, guest networks).
- Perform Office 365 administration, including user management, mailbox configuration, licensing, and basic security policies.
- Manage endpoint solutions including endpoint security, device management, compliance, and deployment using tools such as EDR platforms, antivirus solutions, and endpoint management systems (e.g., Intune/SCCM).
Requirements
- 4+ years of experience in IT administration, deskside support, or a related field.
- Strong troubleshooting skills across hardware, software, network, voice, and endpoint systems.
- Knowledge of MDM solutions, endpoint security tools, access control systems, IT infrastructure setup, and cloud services.
- Experience with firewall, VPN, VoIP, telephone systems, wireless networking, Office 365 administration, and endpoint management solutions.
- Proven ability to work under pressure and manage multiple priorities.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Flexibility to provide after-hours/on-call support as required.
- Pay: AED4,000.00 - AED4,500.00 per month
Application Question(s)
- What is your notice period in days?
- How many years of experience do you have in Dubai in CFD ?
- How many years of experience do you have as an IT Engineer or in a similar infrastructure/support role?
Location
- Dubai (Required)
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