IT Engineer – Automotive Service Center (DMS & Operations Systems)

Role overview

Responsibilities

• Lead DMS implementation, setup and ongoing management; configure job cards, vehicle records, customer data, parts, labour, invoicing and workshop workflows.
• Manage user roles, permissions and access; improve workflows from booking and vehicle reception through inspection, workshop control, quality control, invoicing, delivery and customer follow-up.
• Integrate the DMS with accounting, HR/payroll, inventory and customer communication systems where required.
• Manage WhatsApp/SMS communications, booking confirmations, service reminders and follow-ups.
• Develop reports and dashboards covering workshop performance, technician productivity, labour hours, service advisor performance, revenue, parts and KPIs.
• Manage networks, servers, computers, tablets, printers, CCTV, access control and other IT infrastructure.
• Support automotive diagnostic equipment, software, updates and licensing, including Chinese-brand vehicle and EV systems.
• Manage Microsoft 365, user accounts, data security, backups and recovery; troubleshoot systems and provide technical support.
• Coordinate with software providers and IT vendors; maintain system documentation and user guides; train employees on the DMS and operational systems.
• Identify technology and automation improvements; ensure data accuracy, system reliability and appropriate use of company systems.

Requirements

• Bachelor’s degree in IT, Computer Science, Computer Engineering or a related field; 3–5 years of relevant IT experience.
• Hands-on experience with an automotive DMS, ERP or workshop management system.
• Strong understanding of workshop job cards, labour hours, parts flow, inspections, invoicing and vehicle delivery.
• Experience with system implementation, configuration, data migration and user training.
• Strong knowledge of networking, Windows, hardware and Microsoft 365; good knowledge of databases, system administration and data security.
• Strong Excel and reporting skills. Power BI and business-system integration experience are advantages.
• Ability to support automotive diagnostic software and equipment; strong problem-solving, analytical, communication and coordination skills.
• Good English communication skills; Arabic is an advantage.
• At least 2 years in an automotive service center, dealership, workshop or similar operation is strongly preferred.
• UAE driving licence is preferred.

Compensation

• Salary is AED 5,000–9,000 per month, depending on experience and qualifications.

Workplace

• Work location is in person at Dubai, Al Quoz Industrial Area 3.