IT End User Support Specialist
Key Skills for This Role
Full Job Posting
Job Description:
IT End User Support Engineer
We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end-user systems and infrastructure.
Key Responsibilities
- Provide Tier 2/3 support for hardware, software, and network issues
- Troubleshoot and fix escalated issues quickly to keep things running smoothly
- Set up and maintain laptops, mobile devices, and peripherals
- Support systems like Active Directory, email, and VPN access
- Handle printer troubleshooting and fixes
- Help users with conference room AV setups (Crestron, Logitech, etc.)
- Jump in on IT projects like upgrades, migrations, and deployments
- Troubleshoot login issues, Wi-Fi problems, and application errors
- Document solutions and processes for the knowledge base/SOP
- Work with other teams to improve overall IT support and user experience
Required Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in IT support or help desk roles
- Strong knowledge of Windows and/or macOS environments
- Experience with Active Directory, Office 365, and endpoint management tools
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Proven ability to troubleshoot complex technical issues
- Excellent communication and customer service skills
- Industry certifications (e.g., CompTIA A+, or Microsoft certifications)
- Experience with ticketing systems (Service-Now)
- Familiarity with cloud platforms such as Azure, Microsoft Intune
- Experience supporting remote or hybrid work environments
- Key Competencies
- Problem-solving and analytical thinking
- Strong attention to detail
- Ability to prioritize and manage multiple tasks
- Customer-focused mindset
- Work Environment
- On-site
- May require occasional after-hours support or on-call rotation
Preferred Qualifications
- Industry certifications (e.g., CompTIA A+, or Microsoft certifications)
- Experience with ticketing systems (Service-Now)
- Familiarity with cloud platforms such as Azure, Microsoft Intune
- Experience supporting remote or hybrid work environments
- Key Competencies
- Problem-solving and analytical thinking
- Strong attention to detail
- Ability to prioritize and manage multiple tasks
- Customer-focused mindset
- Work Environment
- On-site
- May require occasional after-hours support or on-call rotation
About Altera
Independent designer and manufacturer of programmable logic devices.
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