IT Desktop Support Engineer
Skills
About This Role
Job Title: IT Desktop Support Technician
Pay Rate: $1800 - $1900 / Month
Contract - Long term ongoing project
Location
Bin Sulaiman Building, Prince Sultan Street, Al Khalediyah District, P.O.Box 53744, Jeddah 21593, KSA
Job Requirements
- 2–3 years of IT infrastructure field support experience (hardware, software, OS troubleshooting).
- Ability to install and fix desktops, laptops, printers, and other peripherals.
- Basic knowledge of LAN/WAN networking, including TCP/IP, DNS, DHCP, VPN, and RDP.
- Experience with desk-side support, PC break/fix, and basic administration of Windows (Mac/Linux preferred).
- Smart hands support for networking and hardware equipment (routers, switches, racks, cabling, etc.).
- Strong troubleshooting and problem-solving skills, including network cabling issues.
- Experience with problem management, repeat call analysis, and preventive actions.
- Familiarity with ticketing tools like ServiceNow or Remedy.
- Good customer service, communication, and interpersonal skills.
- Ability to work independently, meet deadlines, and handle flexible schedules.
- Able to lift equipment up to 50 lbs.
- Preferred: Associate degree in Electronics, CompTIA A+ certification, or OEM certifications (Dell, Lenovo, etc.).
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