IT Desktop Support Administrator

YOUR PROFILE

• If you have the below experience and strengths this role could be for you:
• Skills and Experience:
• Bachelor’s degree in relevant field preferred with a minimum of 5 years of relevant professional experience, OR Master’s degree in relevant field with a minimum of 3 years relevant professional experience, OR Equivalent combination of education and experience
• Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
• Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
• Core Technical Knowledge:
• Application packaging, driver deployment, and printer management.
• Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
• Good computer and network security awareness.
• Global Collaboration & Autonomy: Ability to work independently in a local office setting while communicating and collaborating effectively across global departments and time zones.
• Customer Service Mindset: A strong customer-first approach, excellent problem-solving ability, and flexibility to adapt to evolving technical needs.
• Soft Skills:
• Self-Motivated & Autonomous: Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
• Customer Service & Empathy: Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
• Global Collaboration & Cultural Sensitivity: Ability to work seamlessly across diverse teams, global offices, and differing time zones.
• Prioritization & Pressure Management: Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
• Effective Technical Communicator: Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.
• Desirable Skills & Certifications:
• Professional certifications such as Google Workspace Administrator Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, A+, or Network+.
• Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
• Prior experience managing office physical access control platforms or collaborating with global security and IT teams.
• WHAT HAPPENS NEXT
• If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
• Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
• Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
• Interviews will be conducted virtually via video or on-site with face-to-face meetings.
• LIFE AT IVALUA
• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following ( https://www.comparably.com/companies/ivalua ):
• Powered by People - Powered by You!
• United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
• Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
• One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.
• Title: IT Desktop Support Administrator
• Base range minimum: $48,750
• Base range maximum: $81,250
• Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
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