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IT Coordinator
Ronald McDonald House Atlanta
Atlanta, USA
Full-time
Entry
Onsite
Discovered Yesterday
sharepoint
Role Overview
Reporting to the Director of Enterprise Systems, Technology & Data Strategy, the IT Coordinator provides hands-on, service-oriented support for the organization's technology environment, enterprise systems, and end users. The role coordinates day-to-day technical support, equipment and account administration, vendor service requests, routine system maintenance, documentation, and assigned technology projects. Working within Ronald McDonald House Atlanta technology policies, standards, procedures, and priorities established by the organization, the IT Coordinator helps maintain secure, reliable, and effective technology services; escalates complex issues and risks; supports user adoption and training; and contributes to system implementations, data quality, process improvement, and business continuity activities across the organization.
Key Skills for This Role
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Full Job Posting
Education and Experience
- Undergraduate degree in information technology, computer science, business systems, or a related field preferred; equivalent relevant education, training, certifications, and experience may be considered.
- Prior experience providing end-user support, administering technology assets or accounts, coordinating vendors, and supporting business applications or IT projects is preferred. Experience in a nonprofit environment and familiarity with Microsoft Office and SharePoint.
- Core Business & Process Improvement Skills
- Active Learning: Evaluates emerging technologies, software solutions, and integration opportunities to improve business processes and system performance.
- Critical Thinking: Analyzes workflows and identifies opportunities to streamline operations through automation, system enhancements, and improved technology utilization.
- Reading Comprehension: Interprets technical documentation, software specifications, integration requirements, and vendor materials.
- Speaking & Writing: Communicates technical concepts, system changes, and project updates effectively to both technical and non-technical stakeholders.
- Monitoring: Tracks system performance, user adoption, and process outcomes to identify improvement opportunities.
- Collaboration & Stakeholder Management
- Gathers business requirements and understands operational challenges to recommend effective technology solutions.
- Collaborates across departments to ensure successful implementation of integrated systems and streamlined workflows.
- Develops and delivers training for end users on new systems, applications, and automated processes.
- Provides responsive technical support and proactively identifies ways technology can improve employee productivity.
- Communicates service needs, follows up on open items, and supports the Director in coordinating vendors and department stakeholders.
- Understands user needs and change management challenges associated with system implementations.
- Systems Integration & Process Optimization
- Identifies process inefficiencies and recommends practical technology solutions that improve accuracy, productivity, and the user experience.
- Evaluates business processes and identifies opportunities for approved system integrations and workflow automation to improve outcomes.
- Monitors system performance and process efficiency, documents findings, and recommends improvements to the Director.
- Resolves routine issues within established procedures and presents requirements, options, risks, and cost considerations to the Director for higher-impact decisions.
Skills
- Core Business & Process Improvement Skills
- Active Learning: Evaluates emerging technologies, software solutions, and integration opportunities to improve business processes and system performance.
- Critical Thinking: Analyzes workflows and identifies opportunities to streamline operations through automation, system enhancements, and improved technology utilization.
- Reading Comprehension: Interprets technical documentation, software specifications, integration requirements, and vendor materials.
- Speaking & Writing: Communicates technical concepts, system changes, and project updates effectively to both technical and non-technical stakeholders.
- Monitoring: Tracks system performance, user adoption, and process outcomes to identify improvement opportunities.
- Collaboration & Stakeholder Management
- Gathers business requirements and understands operational challenges to recommend effective technology solutions.
- Collaborates across departments to ensure successful implementation of integrated systems and streamlined workflows.
- Develops and delivers training for end users on new systems, applications, and automated processes.
- Provides responsive technical support and proactively identifies ways technology can improve employee productivity.
- Communicates service needs, follows up on open items, and supports the Director in coordinating vendors and department stakeholders.
- Understands user needs and change management challenges associated with system implementations.
- Systems Integration & Process Optimization
- Identifies process inefficiencies and recommends practical technology solutions that improve accuracy, productivity, and the user experience.
- Evaluates business processes and identifies opportunities for approved system integrations and workflow automation to improve outcomes.
- Monitors system performance and process efficiency, documents findings, and recommends improvements to the Director.
- Resolves routine issues within established procedures and presents requirements, options, risks, and cost considerations to the Director for higher-impact decisions.
Preferred Qualifications
- Undergraduate degree in information technology, computer science, business systems, or a related field preferred; equivalent relevant education, training, certifications, and experience may be considered.
- Prior experience providing end-user support, administering technology assets or accounts, coordinating vendors, and supporting business applications or IT projects is preferred. Experience in a nonprofit environment and familiarity with Microsoft Office and SharePoint.
About Ronald McDonald House Atlanta
Nonprofit Organizations & Foundations61 employeesFounded 1979
Atlanta nonprofit providing housing, meals, and support to families with sick or injured children receiving medical care.
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