IT Configuration Manager

Summary

Qualifications

• Education Requirements
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field required; equivalent work experience may be considered.
• Minimum Experience
• Minimum of 5 years of experience in IT Service Management, configuration management, CMDB administration, IT asset management, infrastructure operations, or a related technology discipline, including experience leading process improvement or governance initiatives.
• Licenses & Certifications
• ITIL Foundation certification preferred. ServiceNow certification, CMDB certification, or related ITSM/ITOM training preferred.
• Knowledge, Skills, & Abilities
• Strong knowledge of ITIL practices, IT Service Management processes, configuration management principles, CMDB governance, data quality management, service mapping, discovery, and configuration item lifecycle management.
• Demonstrated ability to lead cross-functional stakeholders, establish standards, influence process adoption, analyze data quality trends, communicate complex technical concepts, and drive continuous improvement in a complex enterprise environment.
• Physical Demands and Work Environment
• Physical Demands
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach
• Work Environment
• Office: If the position reports to a physical Company location, the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.
• In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $116,153.00 - $185,543.00, actual offers to be determined based on applicant’s skills, experience and education.
• While the anticipated deadline for the job posting is 09-12-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.
• Benefits | SouthState Careers
• Equal Opportunity Employer, including disabled/veterans.
• Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Preferred Qualifications

• ITIL Foundation certification preferred. ServiceNow certification, CMDB certification, or related ITSM/ITOM training preferred.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).