IT Business Process Analyst
Role Overview
Supports a federal client’s program support, business-process analysis, automation, and process-optimization activities.
Leads work to improve efficiency, effectiveness, timeliness, and compliance at the section or divisional level.
Key Skills for This Role
Full Job Posting
About the employer
MBL Technologies provides management and technology consulting services to federal government and commercial clients.
Role overview
Supports a federal client’s program support, business-process analysis, automation, and process-optimization activities.
Leads work to improve efficiency, effectiveness, timeliness, and compliance at the section or divisional level.
Responsibilities
- Analyze and optimize processes, identify automation opportunities, and align technology solutions with operational goals.
- Integrate stakeholder requirements; document current- and future-state workflows, process maps, and business requirements.
- Facilitate interviews and workshops; design and implement automation using ServiceNow, Microsoft Power Platform, SharePoint, or related tools.
- Support SharePoint solutions and automation tools; prepare written products, weekly status reports, and meeting minutes.
- Develop dashboards, metrics, and data-analysis products; support continuous improvement and assess solution outcomes.
- Work independently with business owners, technical teams, program leadership, and cross-functional stakeholders to complete initiatives.
Required qualifications
- Bachelor’s degree in Information Technology, Business Administration, or a related field, and 5+ years in IT process analysis, improvement, automation, or related work.
- Demonstrated leadership of complex cross-departmental or cross-functional initiatives.
- Proficiency with ServiceNow, data analytics and automation tools including Microsoft Power Platform or comparable tools, Microsoft Office Suite, and SharePoint.
- Strong business-process analysis and documentation, requirements translation, analytical, facilitation, technical-writing, and stakeholder-management skills.
- Ability to work independently in a complex federal or regulated environment and obtain a Public Trust security clearance.
Preferred qualifications
- Federal government experience.
- Experience with Power BI, Power Automate, Power Apps, Smartsheet, or comparable workflow and reporting tools.
Military occupational specialty codes
Listed MOS codes include 170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17 5309, 6203, 9735, 9740, 9890, and 9891.
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