IT Business Process Analyst

Role overview

Workplace

• The position allows 100% remote work.

Required experience and eligibility

• Requires 7–10+ years of IT business process analysis experience, including leadership of complex cross-departmental initiatives.
• Requires a bachelor’s degree in IT, Business Administration, or a related field.
• Requires proficiency with ServiceNow, data analytics tools such as Microsoft Power Platform, Microsoft Office Suite, and SharePoint.
• Requires hands-on Power Apps, Power Automate, and Power BI solution-building experience and experience with Microsoft Copilot or other AI productivity tools.
• Requires familiarity with Agile and Waterfall methods and experience supporting risk, audit, or compliance programs in a federal environment.
• Requires strong written communication skills for reports and status updates.
• U.S. citizenship is required; candidates must be able to obtain and maintain a Public Trust clearance.
• CBAP, Microsoft Certified: Power Platform Functional Consultant Associate, or ServiceNow Certified System Administrator is preferred.

Responsibilities

• Lead analysis, design, and improvement of IT-supported processes and implement automation to improve program efficiency and timeliness.
• Deliver and maintain SharePoint solutions and build citizen-developed tools and dashboards using Power Apps, Power Automate, and Power BI.
• Support dashboards tracking risk and performance indicators; integrate risk, audit, policy, and regulatory work.
• Prepare weekly status reports on completed, ongoing, and planned work, including risks and impediments; maintain meeting minutes in the program repository.
• Develop reports, status updates, emails, and other written products; apply Agile and Waterfall methods to plan and track automation work.
• Evaluate available AI tools and recommend practical uses; provide general program support as directed.

Salary

• The listed salary range is USD 120,000–131,000 yearly.

Benefits

• Eligible full-time employees receive medical, dental, vision, life, and disability coverage options.
• The employer describes career investment and rewards for earning industry certifications.

About the employer