IT Business Analyst

Role and engagement

Daily duties

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory technical, operational, security, system, application, infrastructure, and recovery documentation.
• Document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data and process flows, inventories, and matrices using Visio and Microsoft 365.
• Identify documentation gaps, knowledge concentration, process risks, inconsistencies, and standardization opportunities.
• Gather and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into structured source material and work with the Technical Writer.
• Facilitate reviews, maintain the documentation backlog, and support documentation standards, governance, and repository organization.

Required skills and experience

• 10+ years of business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced Microsoft 365 proficiency, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong Microsoft Visio proficiency for process mapping, workflow documentation, and technical or business diagrams.
• Experience working with technical SMEs in infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Education and certifications

• A bachelor’s degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience, is required.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification is preferred and does not replace demonstrated experience or strong work products.

Preferred skills and experience

• Preferred experience includes documentation recovery, IT operational maturity, knowledge management, or process-standardization initiatives.
• Preferred experience includes documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• SharePoint documentation repositories and governance experience is preferred.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks is preferred.
• Government or other highly regulated environment experience is preferred.

Pay

• Pay is $62.00 per hour.
• Expected hours are 40 per week.