IT Business Analyst - Senior
Role Overview
Seeking a Salesforce Functional Analyst to support the design, delivery, and continuous improvement of Salesforce solutions across the EAME region. This role acts as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive operational excellence, user adoption, and business value. This position will play a key role throughout the project lifecycle—from requirements gathering and solution design through testing, training, deployment, and post-go-live support. This position requires strong stakeholder management skills, hands-on Salesforce configuration experience, and a passion for enabling business transformation through digital technologies.
Key Responsible:
Elicit, document, and validate business requirements from regional stakeholders across EAME markets
Translate requirements into functional specifications and Salesforce solution designs
Configure Salesforce including flows, validation rules, page layouts, reports, and dashboards
Lead and coordinate UAT — writing test scripts, managing defect logs, and facilitating business sign-off
Design and deliver end-user training programmes: materials, job aids, and live sessions
Drive change management activities: impact assessments, stakeholder engagement plans, communications, and adoption tracking
Support go-live planning, hyper-care periods, and post-deployment stabilisation
Manage the enhancement backlog and sprint prioritisation with the product owner
Collaborate with cross-functional teams across Europe and Middle East regions
Core experience
3+ years in a Salesforce functional role
Sales Cloud & Service Cloud configuration
CPQ / Revenue Cloud exposure
Data modelling & object design
Salesforce Flow & declarative automation
Reports, dashboards & analytics
Integration awareness (APIs, middleware)
Preferred certifications
Salesforce Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
CPQ Specialist (advantageous)
Agent Force
Key Skills for This Role
Full Job Posting
Summary
Seeking a Salesforce Functional Analyst to support the design, delivery, and continuous improvement of Salesforce solutions across the EAME region. This role acts as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive operational excellence, user adoption, and business value. This position will play a key role throughout the project lifecycle—from requirements gathering and solution design through testing, training, deployment, and post-go-live support. This position requires strong stakeholder management skills, hands-on Salesforce configuration experience, and a passion for enabling business transformation through digital technologies.
Key Responsible:
Elicit, document, and validate business requirements from regional stakeholders across EAME markets
Translate requirements into functional specifications and Salesforce solution designs
Configure Salesforce including flows, validation rules, page layouts, reports, and dashboards
Lead and coordinate UAT — writing test scripts, managing defect logs, and facilitating business sign-off
Design and deliver end-user training programmes: materials, job aids, and live sessions
Drive change management activities: impact assessments, stakeholder engagement plans, communications, and adoption tracking
Support go-live planning, hyper-care periods, and post-deployment stabilisation
Manage the enhancement backlog and sprint prioritisation with the product owner
Collaborate with cross-functional teams across Europe and Middle East regions
Core experience
3+ years in a Salesforce functional role
Sales Cloud & Service Cloud configuration
CPQ / Revenue Cloud exposure
Data modelling & object design
Salesforce Flow & declarative automation
Reports, dashboards & analytics
Integration awareness (APIs, middleware)
Preferred certifications
Salesforce Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
CPQ Specialist (advantageous)
Agent Force
Responsibilities
- Competencies: Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. Business Analysis Planning - Identifies the activities needed to conduct business analysis considering the five business aspects, leve
Qualifications
- Elicit, document, and validate business requirements from regional stakeholders across EAME markets
- Translate requirements into functional specifications and Salesforce solution designs
- Configure Salesforce including flows, validation rules, page layouts, reports, and dashboards
- Lead and coordinate UAT — writing test scripts, managing defect logs, and facilitating business sign-off
- Design and deliver end-user training programmes: materials, job aids, and live sessions
- Drive change management activities: impact assessments, stakeholder engagement plans, communications, and adoption tracking
- Support go-live planning, hyper-care periods, and post-deployment stabilisation
- Manage the enhancement backlog and sprint prioritisation with the product owner
- Collaborate with cross-functional teams across Europe and Middle East regions
- 3+ years in a Salesforce functional role
- Sales Cloud & Service Cloud configuration
- CPQ / Revenue Cloud exposure
- Data modelling & object design
- Salesforce Flow & declarative automation
- Reports, dashboards & analytics
- Integration awareness (APIs, middleware)
- Salesforce Certified Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- CPQ Specialist (advantageous)
- Agent Force
About Cummins Inc.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Cummins Inc.
Pricing Analyst
Troy, USA
Field Service Engine Technician
Manassas, USA
Thermal and Fluid Systems Engineer
Columbus, USA
Technical Operations Supervisor
Columbus, USA
Production Associate - Level III
Pune, IND
DWU - CESC - OESS Skilled Technician - 3rd Shift
Columbus, USA
Project Assistant - Level II - Marketing
Pune, IND
Global Operations Excellence Director
, USA