IT Business Analyst
Role Overview
The IT Business Analyst reports to the IT Operations Manager and serves as a liaison between end users and the IT team supporting core business systems.
The role helps define processes, identify process improvements, and implement new processes and functionality.
The position coordinates implementation, testing, training, and communications with vendors and end users.
This is an on-site role requiring strong written and verbal communication and organizational skills.
Key Skills for This Role
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Position summary
The IT Business Analyst reports to the IT Operations Manager and serves as a liaison between end users and the IT team supporting core business systems.
The role helps define processes, identify process improvements, and implement new processes and functionality.
The position coordinates implementation, testing, training, and communications with vendors and end users.
This is an on-site role requiring strong written and verbal communication and organizational skills.
Essential functions
- Support end users and IT for enterprise software applications.
- Develop, test, and implement software solution modifications with end users.
- Document end-user and IT information related to software solutions.
- Train end users to operate software solutions.
- Change and correct application data and fulfill user data-extract requests using MSSQL.
- Draft and develop reports using SQL Server Reporting Services (SSRS).
- Develop requirements and bid specifications for software solutions.
- Provide rotating on-call support for software and computer infrastructure.
- Keep current with technology and trends; perform related duties as assigned.
Competencies and computer skills
- The ideal candidate is outgoing and positive, with effective communication, computer, and organizational skills.
- The role calls for analytical experience using systems and databases to create reports, extract and analyze data, and make recommendations.
- Communication skills include preparing reports, correspondence, and procedure manuals and presenting information to groups.
- Computer proficiency should include HRMS, Excel, Word, Outlook, desktop publishing, and PowerPoint.
- The role requires reasoning, problem-solving, teamwork, customer focus, and the ability to learn and apply new skills.
- The role makes routine decisions within established RTA guidelines and requires efficient use of time and assigned materials.
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