IT Business Analyst

Role Purpose

Requirements Management & Analysis

• Manage the intake, triage, and initial assessment of Visualfiles New Work Requests (NWRs).
• Work with stakeholders to understand business challenges, opportunities, and desired outcomes.
• Facilitate workshops, interviews, and discovery sessions to gather business requirements.
• Proactively engage with stakeholders and SMEs to collect all relevant information required to define solutions.
• Analyse and validate requirements to ensure completeness, accuracy, and alignment to business objectives.
• Challenge assumptions and identify opportunities for process improvement and automation.

Stakeholder Engagement

• Build strong relationships with business stakeholders, operational teams, compliance functions, and technical specialists.
• Act as the primary liaison between business users and development teams.
• Facilitate effective communication between technical and non-technical audiences.
• Manage stakeholder expectations throughout the project lifecycle.
• Obtain formal validation and sign-off of requirements, solution designs, and business impacts.

Solution Definition

• Translate business requirements into detailed functional specifications and technical deliverables.
• Produce user stories, acceptance criteria, process documentation, and functional requirements.
• Ensure requirements are sufficiently detailed to support accurate development and testing.
• Support prioritisation of development activities based on business value, risk, and complexity.

Process Mapping & Impact Assessment

• Document current-state and future-state business processes using recognised process mapping methodologies.
• Produce workflow diagrams, business process maps, and supporting documentation suitable for system design and development.
• Conduct impact assessments for proposed changes, identifying operational, compliance, customer, and technology impacts.
• Identify dependencies, risks, and opportunities arising from process and system changes.
• Support the design and optimisation of system workflows within Visualfiles and associated platforms.

Change & Delivery Support

• Collaborate with project managers, developers, testers, and operational teams throughout delivery.
• Assist with solution reviews, user acceptance testing (UAT), and implementation activities.
• Support business readiness activities, including training materials and process documentation, working with Learning & Development.
• Monitor delivered solutions to ensure they meet agreed business outcomes.

Essential Skills & Experience

• Proven experience as a Business Analyst within a technology, legal, financial services, or professional services environment.
• Strong requirements gathering and documentation skills.
• Experience facilitating stakeholder workshops and discovery sessions.
• Excellent business process mapping and workflow design capability.
• Ability to translate business requirements into technical specifications.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience performing business impact assessments and gap analysis.
• Ability to work independently and proactively manage multiple workstreams.

Desirable Skills & Experience

• Experience working with Visualfiles or other case management/workflow platforms.
• Experience within conveyancing, legal services, or regulated environments.
• Knowledge of Agile and Waterfall delivery methodologies.
• Experience with process improvement frameworks such as Lean or Six Sigma.
• Familiarity with workflow automation, AI, or digital transformation initiatives.

Location and Work Module

• Daventry, with hybrid working and office presence required 1-2 days per week.