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IT ASSOCIATE-PT

Gwinnett County
USA
Part-time
Mid · 5+ years experience
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • Bachelor's degree in information technology
  • Five years of experience in a technical trainer role
  • Expertise in Microsoft 365 applications
  • Proficiency in creating multimedia training content (PowerPoint, video, manuals, etc.)
  • CTT+ (Certified Technical Trainer) Certification
  • MCT (Microsoft Certified Trainer) Certification

Responsibilities

  • Develop, maintain, and deliver technical training courses based on County technology, software, systems, and organizational needs.
  • Develop and deliver training on Microsoft 365 and Microsoft Power Platform technologies, with an emphasis on Power BI, Power Automate, and related data and automation tools.
  • Develop hands-on exercises, demonstrations, job aids, presentations, worksheets, and other instructional materials that support effective technology adoption.
  • Provide training and guidance to help employees use data, reporting, and visualization tools to improve data literacy and support data-driven decision-making.
  • Provide training and guidance on workflow automation and process improvement using Power Platform and other approved technologies.
  • Conduct instructor-led training, webinars, workshops, demonstrations, and individual or small-group learning sessions in both in-person and virtual environments.
  • Collaborate with technical subject-matter experts to identify training needs and develop practical learning opportunities that address business and technology objectives.
  • Maintain awareness of Microsoft 365, Power Platform, and other emerging technology capabilities, releases, and trends to ensure training content remains current and relevant.
  • Maintain training schedules, course communications, participation records, evaluations, and performance data, and use results to assess and improve training effectiveness.
  • Provide end-user application support and technical guidance as needed and collaborate with the Technical Training team to expand technology training and user adoption across the County.

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