IT Associate I

The IT Department at Relativity Space designs, builds, and maintains the technology ecosystem that powers our organization. At Launch Complex 16 (LC-16), our responsibilities are critical to mission success. We ensure seamless infrastructure operations across the Launch Control Center (LCC), the Horizontal Integration Facility (HIF), and the launch pad. We provide secure, high-performance computing environments that support mission control, vehicle integration, and engineering field operations. Our team safeguards critical systems and data through proactive security measures and compliance enforcement, ensuring mission readiness at every stage of the countdown. We deploy and support the hardware and software that enable our launch engineers to communicate efficiently and transfer data instantly across the Cape. With a focus on high availability, rapid response, and continuous improvement, we provide the foundation for launch cadence and technical excellence.

Provide tier 1/2 technical support (hardware, software, network connectivity) to site personnel

Set up, image, and deploy laptops, desktops, and mobile devices

Manage user account provisioning/deprovisioning, including onboarding and offboarding support

Maintain IT asset inventory and track equipment across the Cape site

Troubleshoot basic network, printer, A/V, and conferencing issues

Escalate complex issues to Systems/Network Administrators as needed

Document recurring issues and resolutions in the ticketing system

Support IT needs for new hire onboarding, office moves, and site events

About You:

1+ years of experience in a help desk, desktop support, or IT support role (internships count)

Working knowledge of Windows and/or macOS operating systems

Basic understanding of networking concepts (Wi-Fi, Ethernet, VPN, printers)

Experience supporting end-user hardware (laptops, mobile devices, peripherals)

Familiarity with ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar)

Strong customer service orientation and clear communication skills

Ability to lift/move IT equipment and work on-site at Cape Canaveral, FL

Must be able to obtain and maintain any required site access/security clearances for a launch facility

Nice to haves but not required:

Experience supporting IT in an aerospace, manufacturing, or industrial/launch site environment

Exposure to Active Directory / Azure AD (Entra ID) user management

Familiarity with Mobile Device Management (MDM) tools (Jamf, Intune, or similar)

Basic scripting knowledge (PowerShell, Bash)

Relevant certifications: CompTIA A+, Network+, or Security+

Experience with AV/conferencing systems setup and troubleshooting

Familiarity with physical security systems (badge access, CCTV) common at secure launch facilities

A genuine interest in space, launch operations, or aerospace manufacturing

At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors. Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.

Hiring Range:

$26.80 — $40.20 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need a reasonable accommodation, please contact us at [email protected].

Please note: Relativity Space does not accept unsolicited resumes, candidate profiles, or referrals from recruitment agencies or search firms. Any unsolicited submission - via email, our website, social media, or directly to an employee - will be deemed the property of Relativity Space, and no fee will be owed absent a current, fully executed agreement with Talent Acquisition that specifically authorizes submissions for the applicable role.