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IT Associate End User Support Specialist

PTC
Cambridge, GBR
Full-time
Junior · 1–2 years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Job Responsibilities

  • Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
  • Troubleshoot and resolve common desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity.
  • Assist users with account management, password resets, and access requests for various internal systems.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Document support tickets, resolutions, and user interactions accurately in the IT service management system.
  • Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
  • Provide basic training and guidance to users on IT best practices and the use of common software applications.
  • Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
  • Contribute to the creation and maintenance of IT knowledge base articles and user guides.
  • Adhere to IT security policies and procedures, ensuring the protection of company data and systems.
  • Job Qualifications:
  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • 1-2 years of experience in a technical support role, preferably in an enterprise environment.
  • Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
  • Familiarity with very basic networking concepts (TCP/IP, Wi-Fi).
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
  • Excellent problem-solving and analytical skills with a strong attention to detail.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
  • Customer-focused attitude with a commitment to providing high-quality support.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • CompTIA A+ or equivalent certification is a plus.
  • Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
  • If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
  • We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Qualifications

  • Familiarity with very basic networking concepts (TCP/IP, Wi-Fi).
  • Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).

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