IT Assistant

An Exhilarating Opportunity

The Candidate

Compensation

• A fixed monthly salary of AED 1,200 offered as part of this exciting career opportunity.

What We’re Looking For

• A minimum of 1-2 years of Experience in a Hospitality Environment.
• A Bachelor's Degree in Computer Science, Information Technology, or a related field would be advantageous.
• Unparalleled knowledge of computer systems, networks, hardware, and software, with hand-crafted expertise in the field.
• Proficiency in troubleshooting and resolving technical issues, adding a touch of first-in-class problem-solving to every task.
• Familiarity with Hotel-Specific Applications and Property Management Systems like Opera, Simphony is a plus.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Offers next-level Technical Support to FIVE Tribe Members and Guests, addressing hardware, software, and network-related issues.
• Troubleshoots and resolves technical problems promptly, ensuring minimal disruption to FIVE's Operations, adding a personalised touch to each solution.
• Assists in the Setup and Configuration of computer systems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experience for users.
• Promptly responds to support tickets and inquiries, meticulously Documenting Issues and Resolutions, adding a sensational level of professionalism to each interaction.
• Expertly monitors and maintains FIVE's computer Networks, both wired and wireless, guaranteeing exquisite Connectivity, top-notch performance, and robust Security Protocols.
• Diligently implements Network Security Measures, ensuring an industry-leading level of Protection for Data Integrity, while curating regular Audits for comprehensive Security Assessments.
• Installs, configures and maintains servers, switches, routers, and other network devices, using visionary Expertise to Optimise Network Performance.
• Collaborates closely with vendors and service providers, enhancing Troubleshooting Efforts for network connectivity and performance, ensuring a boundary-breaking IT Experience.
• Champions and enforces ground-breaking IT Security Policies and procedures, safeguarding FIVE's data and systems from unauthorised access and malware, setting the Gold Standard in Online Safety.
• Maintains Accurate Records of hardware and software inventory, licenses, and warranties, ensuring behind-the-scenes efficiency in IT Asset Management.
• Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.
• Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
• Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.

The Team

Sustainable Indulgence At Five

An Equal Opportunity Employer

About Five Hotels And Resorts