IT Application Support Analyst

The IT Application Support Specialist provides technical support to end-users, ensures the smooth operation of applications, and supports project implementation teams. The role involves troubleshooting, resolving issues, active participation in system installations/updates, software contracts & licensing, testing, working with vendors, and maximizing the user experience within supported applications. DESIRABLE EXPERIENCE: Work experience supporting Washington County applications Demonstrated knowledge of a production application’s database, networking, security, or other technical components that are necessary for its successful operation Experience providing application training to users A good understanding of the principles, concepts, practices and techniques required for managing and resolving end-user issues Resourceful and committed to analyzing and creating improvements in applications and processe SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration. HOURS / DAYS : Monday - Friday 8:00am - 4:30pm with occasional after hours. Work schedules (hours and days) and location are subject to change based on department needs. ANTICIPATED HIRING RATE : $38.32 - $52.30 Hourly E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. E- Verify Participation Poster Right to work Poster

The IT Application Support Specialist provides technical support to end-users, ensures the smooth operation of applications, and supports project implementation teams. The role involves troubleshooting, resolving issues, active participation in system installations/updates, software contracts & licensing, testing, working with vendors, and maximizing the user experience within supported applications.

Work experience supporting Washington County applications

Demonstrated knowledge of a production application’s database, networking, security, or other technical components that are necessary for its successful operation

Experience providing application training to users

A good understanding of the principles, concepts, practices and techniques required for managing and resolving end-user issues

Resourceful and committed to analyzing and creating improvements in applications and processe

The IT Application Support Analyst provides technical support and maintenance for enterprise applications. This role involves troubleshooting software issues, assisting users, and ensuring the smooth operation of business-critical systems.

MINIMUM QUALIFICATIONS: This position requires a Bachelor's degree in Information Technology or related field and four (4) years of experience in application support, help desk, or IT support roles, OR an Associate degree in Information Technology or related field and six (6) years of experience in application development, OR an equivalent combination of education and job-related work experience that totals eight (8) years of experience in application development. CORE COMPETENCIES CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE: Core Competencies Core Competencies outline essential business and professional, supervisory and leadership and work traits necessary to perform this job. Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals; Provide inclusive and equitable service to all members of the community with dignity and respect; Demonstrate support for the County’s diversity, equity and inclusion program; Promotes a culture of continuous quality improvement in the workplace. Demonstrates knowledge of, or ability to learn, quality/continuous improvement. Knowledge of applications programming theory, principles and practices. Knowledge of current applications programming and scripting languages. Knowledge of relevant security and service protocols and standards. Skill in using applications programming and scripting languages. Skill in writing queries, reports and technical documentation. Skill in testing applications.

MINIMUM QUALIFICATIONS: This position requires a Bachelor's degree in Information Technology or related field and four (4) years of experience in application support, help desk, or IT support roles, OR an Associate degree in Information Technology or related field and six (6) years of experience in application development, OR an equivalent combination of education and job-related work experience that totals eight (8) years of experience in application development.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies Core Competencies outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;

Provide inclusive and equitable service to all members of the community with dignity and respect;

Demonstrate support for the County’s diversity, equity and inclusion program;

Promotes a culture of continuous quality improvement in the workplace.

Demonstrates knowledge of, or ability to learn, quality/continuous improvement.

Knowledge of applications programming theory, principles and practices.

Knowledge of current applications programming and scripting languages.

Knowledge of relevant security and service protocols and standards.

Skill in using applications programming and scripting languages.

Skill in writing queries, reports and technical documentation.

Skill in testing applications.

The work will involve remaining in a stationary position for extended periods of time, although the incumbent will need to move about inside the office to access files or equipment from time to time and may occasionally need to travel to other sites to perform work or interact with other professionals. The ability to operate and interact with computers or other office equipment, via keyboard, mouse, touch screen, or other Human Interface Device (HID) is required. The incumbent will be exposed to noise and a regular flow of people around an office environment, assigned to changing priorities and occasionally required to work outside of typical business hours to meet project deadlines, or be available on an on-call basis for special projects or to provide support. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

A Bachelor's degree in Information Technology or related field and four (4) years of experience in application support, help desk, or IT support roles

An Associate degree in Information Technology or related field and six (6) years of experience in application development

An equivalent combination of education and job-related work experience that totals eight (8) years of experience in application development

None of the above

Yes

No

Required Question