{bc}
Apply
indeed

IT Application Analyst (WMS)

Canada Cartage
Mississauga, CAN
Full-time
Executive
Onsite
Discovered 2 days ago
Warehouse Management Systems (WMS)Application supportIncident troubleshootingRoot cause analysisProject coordinationRequirements elicitation and documentation

Full Job Posting

Position summary

Administer and support a portfolio of warehouse applications, customer web portals, shipping platforms, picking technology, printing solutions, and ancillary systems.

Applications include third-party systems with customizations and internally built applications.

Act as a subject matter expert and support internal initiatives and warehouse-related projects.

Schedule and support

  • The schedule is Monday to Friday, 40 hours per week.
  • Weekend and after-hours support is required based on production issues and project timelines.

Location and work arrangement

  • The role is based in Mississauga and follows a hybrid schedule with three in-office days.
  • Travel to Canada Cartage facilities may be required for project rollouts.

Application support

  • Log, prioritize, troubleshoot, route, and monitor application incidents and questions in the ticketing system, meeting service-level expectations.
  • Assist service desk, infrastructure, and EDI teams with troubleshooting and technical support.
  • Perform root cause analysis of recurring issues and resolve them or recommend solutions.
  • Coordinate application and environment upkeep with infrastructure, IT security, DBAs, and vendors.
  • Identify opportunities to automate or simplify support processes.

On-site support and projects

  • Maintain, refresh, and provide training for warehouse RF and handheld equipment.
  • Coordinate local printing, desktop, and network support with vendors and IT teams; provide desk-side assistance and triage.
  • Define project scope, deliverables, success criteria, and work breakdowns with management and stakeholders.
  • Document requirements, manage project plans and resources, and handle scope changes and stakeholder expectations.

Application expertise and analysis

  • Review IT work requests, translate business needs into technical requirements, and provide input to solution and design phases.
  • Configure applications based on project designs.
  • Prepare and manage test plans and cases, execute or coordinate tests, capture results, and ensure defects are triaged and resolved.
  • Support process mapping and SOP development for processes using the application portfolio.

Requirements

  • Provide weekend and after-hours support based on production issues and project timelines.
  • Travel between Canada Cartage facilities for project rollouts as needed.
  • Support warehouse applications and related technology, including RF and handheld equipment.
  • Work with technical teams, business stakeholders, vendors, and infrastructure or security teams to resolve application and system issues.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Canada Cartage

Information Technology Application Analyst

Calgary, CAN

Discovered 2 weeks agoFull-time

IT - Application Analyst

Mississauga, CAN

Discovered 3 weeks agoFull-time

Business Analyst - IT

Mississauga, CAN

Discovered 1 months agoFull-time

Human Resources Coordinator

Mississauga, CAN

Discovered 1 months agoFull-time

IT Collaboration Specialist

Mississauga, CAN

Discovered 1 months ago