IT Analyst/ Programmer

About the Department

Position Duties

• · Manage day-to-day IT infrastructure operations including storage systems, email services, Active Directory, and backups. · Oversee and execute project tasks, timelines, and deliverables related to IT infrastructure. · Present technical initiatives and updates to the Director of ITS and the Assistant Vice President for IT. · Manage and maintain servers, network hardware, and applicable security solutions. · Implement and enforce IT policies and procedures, including standards for system architecture, disaster recovery, and security compliance. · Monitor systems for performance, integrity, and availability; review logs and ensure timely completion of backup operations. · Troubleshoot and recover from system failures, coordinate response and communication with stakeholders. · Apply system patches and software updates; configure and deploy new services as needed. · Develop and maintain system installation and configuration procedures and documentation. · Maintain compliance with CIS and/or NIST cybersecurity frameworks where applicable. · Provide end-user support and technical troubleshooting for both Windows and Mac OS environments.
• · Manage day-to-day IT infrastructure operations including storage systems, email services, Active Directory, and backups.
• · Oversee and execute project tasks, timelines, and deliverables related to IT infrastructure.
• · Present technical initiatives and updates to the Director of ITS and the Assistant Vice President for IT.
• · Manage and maintain servers, network hardware, and applicable security solutions.
• · Implement and enforce IT policies and procedures, including standards for system architecture, disaster recovery, and security compliance.
• · Monitor systems for performance, integrity, and availability; review logs and ensure timely completion of backup operations.
• · Troubleshoot and recover from system failures, coordinate response and communication with stakeholders.
• · Apply system patches and software updates; configure and deploy new services as needed.
• · Develop and maintain system installation and configuration procedures and documentation.
• · Maintain compliance with CIS and/or NIST cybersecurity frameworks where applicable.
• · Provide end-user support and technical troubleshooting for both Windows and Mac OS environments.

Minimum Qualifications

• · Bachelor’s degree in computer science, Information Technology, or a related field. May substitute the equivalent in a combination of education, technical certifications, training, or work experience. · Minimum 3–5 years of professional IT experience, including managing servers, systems, and IT operations. · Strong understanding of system design, network infrastructure, and multi-platform environments. · Proven ability to lead technical projects and manage priorities under pressure. · Excellent problem-solving, analytical, and documentation skills. · Strong written and verbal communication skills, with the ability to interface with executive leadership and functional users. · Ability to work both independently and collaboratively within a team. · Must be detail-oriented, highly organized, and able to manage multiple tasks effectively. · Must be committed to continuous learning and staying current with emerging technologies. · Ability to work occasional evenings or weekends as needed for system upgrades or emergencies. · Performs other duties as assigned.
• · Bachelor’s degree in computer science, Information Technology, or a related field. May substitute the equivalent in a combination of education, technical certifications, training, or work experience.
• · Minimum 3–5 years of professional IT experience, including managing servers, systems, and IT operations.
• · Strong understanding of system design, network infrastructure, and multi-platform environments.
• · Proven ability to lead technical projects and manage priorities under pressure.
• · Excellent problem-solving, analytical, and documentation skills.
• · Strong written and verbal communication skills, with the ability to interface with executive leadership and functional users.
• · Ability to work both independently and collaboratively within a team.
• · Must be detail-oriented, highly organized, and able to manage multiple tasks effectively.
• · Must be committed to continuous learning and staying current with emerging technologies.
• · Ability to work occasional evenings or weekends as needed for system upgrades or emergencies.
• · Performs other duties as assigned.

Other Qualifications

• · Experience managing infrastructure in Windows Server 2012/2016 environments. · Proficiency with Linux server environments. · Familiarity with Windows and macOS desktop support. · Working knowledge of firewalls, networking protocols, and system security. · Experience with Dell blade server setup and configuration. · Understanding spam mitigation techniques. · Familiarity with Ellucian Banner or other higher education ERP systems is preferred.
• · Experience managing infrastructure in Windows Server 2012/2016 environments.
• · Proficiency with Linux server environments.
• · Familiarity with Windows and macOS desktop support.
• · Working knowledge of firewalls, networking protocols, and system security.
• · Experience with Dell blade server setup and configuration.
• · Understanding spam mitigation techniques.
• · Familiarity with Ellucian Banner or other higher education ERP systems is preferred.