IT Analyst

Overview

Responsibilities

• Troubleshoot and resolve hardware, software, network, and peripheral issues both on-site and remotely.
• Installing and configuring hardware and software components
• Handle level 1 and 2 support tickets, ensuring timely resolution and clear communication through our ticketing system while maintaining SLA standards.
• Managing Technical Documentation.
• Provision and maintain user accounts, access, and permissions across Active Directory/Entra ID, Microsoft 365, and other platforms.
• Maintain IT asset inventory, device lifecycle data, and hardware distribution.
• Assist with monitoring, identifying, investigating, and responding to cybersecurity threats and vulnerabilities across the UEC environment.
• Collaborate with cross-functional teams and external vendors to support IT initiatives, infrastructure upgrades, and security-driven projects.
• Participate in project and team meetings, as well as meet project goals and deadlines.
• Protect systems, networks, endpoints, applications, and sensitive information through security monitoring, vulnerability management, incident response, and administration of security controls.
• Support compliance with internal security requirements and government cybersecurity frameworks, including NIST 800-171 and CMMC, contributing to audits, documentation, and security control implementation.

Required Qualifications

• 3-5 years of IT experience with a focus on cybersecurity, information security, IT security, network security, or a related technical role.
• Strong working knowledge of Windows workstation environments, Microsoft 365, identity management, and basic networking concepts
• Familiarity with workstation imaging, endpoint management tools, and troubleshooting methodologies.
• Ability to handle multiple tasks in a fast-paced environment while providing excellent customer support.
• Experience working with DoD cybersecurity compliance requirements (NIST 800-171, CMMC, DFARS, etc.).

Preferred Qualifications

• Associates degree in a related field.
• CompTIA A+, Network+, Security+, or similar certifications.
• Familiarity with Windows Server/Workstation environments, Microsoft 365, Active Directory/Entra ID, Purview, networking concepts, and core endpoint security technologies