IT Administrator
Role Overview
Narrative seeks an IT Administrator to join our Washington, DC office and play a key role in maintaining, supporting, and improving the organization’s technology environment.
Reporting to the Director of IT, this position will serve as a point of contact for employees and will be responsible for the reliable, secure, and efficient operation of day-to-day IT services.
The IT Administrator will provide hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations.
Beyond day-to-day issues, this role will take ownership of IT processes and systems and work closely with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements.
Full Job Posting
Key Responsibilities
- IT Operations & End-User Support
- Serve as the escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed.
- Install, configure, and replace laptops, monitors, peripherals, and other end-user technology.
- Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades.
- Identify recurring issues and opportunities to automate or streamline IT processes.
- Identity, Endpoints & Security
- Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions.
- Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely.
- Manage Mac endpoints through Jamf and ABM, including configuration, software deployment, security policies, and lifecycle management.
- Support security initiatives, including endpoint protection, MFA, access controls, and patching.
- Projects & Process Improvement
- Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions.
- Independently manage assigned projects, from requirements and timelines through testing and status updates.
- Research new technologies and recommend solutions based on business needs, security, usability, and cost.
- Maintain technical documentation, procedures, and knowledge-base materials.
- Perform other duties and special projects as assigned.
Qualifications
- Bachelor's degree in computer science, information systems, or a related field; equivalent professional experience will be considered.
About Narrative Strategies
Provides strategic communications and public affairs consulting services.
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