IT Administrator (m/f/d)

WHAT YOU’LL DO

• Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues when required. Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support. Install, configure, and maintain computer hardware, software, peripherals, and related technology systems. Manage user accounts and system access in alignment with company security policies and user lifecycle processes. Monitor system performance, investigate alerts, and escalate security or operational concerns as appropriate. Support network resources and ensure the availability of critical technology services. Train employees on hardware, software, and technology best practices. Partner with vendors to resolve technical issues and implement solutions. Participate in IT projects and technology improvement initiatives. Maintain accurate technical documentation, asset inventories, and support procedures. Deliver responsive, customer-focused support while meeting service expectations and maintaining strong communication with end users. WHAT YOU HAVE Bachelor’s degree in Computer Science or a related technical discipline, or an equivalent combination of education, certifications, and experience. Experience providing Level I and Level II help desk support in a business environment. Experience supporting Microsoft 365 and familiarity with Azure services. Knowledge of computer hardware, software, networking, and IT security principles. Experience implementing IT projects and supporting business technology initiatives. Strong troubleshooting, problem-solving, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. Experience working with project management tools and methodologies is preferred. Ability to travel up to 25% throughout the United States and Canada. Nordex places the highest priority on the safe operations of its business. As such, we are seeking a candidate who is committed to maintaining and promoting safety standards at all times. The ideal candidate must: Demonstrate a strong understanding of and commitment to safety protocols and procedures. Ensure compliance with all safety regulations and company policies. Proactively identify and mitigate potential safety hazards. Maintain a safe and organized work environment both in office settings and while supporting remote business locations. Communicate effectively with team members and management to support a culture of safety. Speak and understand English fluently to effectively communicate safety and job-related information, follow instructions, and collaborate with colleagues throughout North America. The pay for this role is exempt at $65k- 70k USD salary with up to a 5% bonus. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership. Financial Benefits Paid Time Off - Three (3) weeks accrued (120 hours) Medical & Pharmacy Insuran ce with multiple options to best meet your needs Health Savings Account (HSA) with Employer Contribution Flex Spending Account (FSA) Dental Insurance Vision Insurance Short-Term / Long-Term Disability Insurance Life and AD&D Insurance 401(k) with Employer Match Student Debt Repayment Tuition Reimbursement Wellbeing, Family Planning, and Voluntary Benefits Employee Assistance Program (EAP) Parental Leave Calm Subscription Gym Membership Reimbursement Accident Insurance Legal Plans Spot Pet Insurance Auto and Home Insurance And much more... Offers may vary by location and eligibility.