IT Administrator

Location and relocation

• The current workplace is in Dubai; the company plans to relocate to a new facility in Umm Al Quwain in approximately six months.
• Applicants must be willing to relocate and continue working from the new location.

Role overview

Infrastructure and systems

• Manage computers, servers, LAN/WAN, Wi-Fi, routers, switches, and firewalls; maintain connectivity and minimize downtime.
• Troubleshoot network failures, apply safe temporary business-continuity solutions, and coordinate with external IT vendors.
• Administer Microsoft 365, email accounts, shared mailboxes, domains, and user access; troubleshoot delivery, access, and configuration issues.
• Maintain domains, DNS records, hosting, renewals, software installations, updates, licenses, and IT equipment.

Security, website, and employee support

• Maintain firewall configurations, antivirus, access controls, and security updates; monitor threats and prevent unauthorized access.
• Manage data backups and recovery procedures and protect confidential company information.
• Develop, launch, and maintain the corporate website, its pages and business information, hosting, domain configuration, DNS, SSL, and deployment.
• Keep the website responsive, user-friendly, secure, available, and compatible with desktop and mobile devices; apply basic SEO.
• Support employees with hardware, software, printer, email, and connectivity issues; maintain CCTV, printers, scanners, telephone systems, and other IT equipment.

Assets, vendors, and reporting

• Track IT assets, software licenses, warranties, and service contracts; manage equipment allocation and access changes for departing or joining employees.
• Coordinate with IT and website-hosting providers, follow issues through resolution, and report critical incidents to management.
• Document configurations, maintenance, incidents, and corrective actions; prepare IT reports and recommend cost-effective improvements subject to approval.

Qualifications and experience

• Bachelor’s degree or diploma in IT, Computer Science, Web Development, or a related field.
• Three to five years of relevant IT administration experience is preferred.
• Strong practical knowledge of Windows, LAN/WAN, TCP/IP, firewalls, routers, switches, and Microsoft 365.
• Experience in email administration, cybersecurity, data backup, and IT troubleshooting.

Website and technical skills

• Practical knowledge of building, launching, and maintaining corporate websites using WordPress or similar CMS tools.
• Understanding of HTML, CSS, basic JavaScript, domain registration, web hosting, DNS, SSL certificates, and website deployment.
• Knowledge of basic SEO, responsive design, and website security.
• Basic Linux knowledge is preferred, including commands, permissions, service management, log monitoring, and network troubleshooting; Linux server administration is an added advantage.
• Strong troubleshooting, analytical, organizational, and communication skills; ability to work independently and coordinate with management and external providers.
• Relevant IT or web-development certifications are an advantage.